Vice President, Implementations And Partner Operations

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: Onbe seeks a Vice President of Implementations and Partner Operations reporting to the Chief Delivery Officer. This inspirational leader will bring a strong vision for optimizing and transforming these teams and a keen sense of urgency for execution. Our ideal candidate will guide and develop the teams responsible for onboarding new clients and new programs and managing any modifications needed to programs/clients in the market, along with leading the team responsible for the day-to-day operations of our supply chain. This candidate will have shown success with collaborative process design, improvement, and leading Implementation teams leveraging project management methodologies. They will have experience working with teams that have grown and evolved due to mergers/acquisitions and appreciate the nuances of harmonizing two processes/legacy company teams.

Responsibilities:

• Promote, train, and coach the use of standard project methodologies to ensure timely and accurate onboarding.
• Identifies areas of process and/or product improvement in the Implementations Department and cross-functionally.
• Responsible for being the point of escalation and leading expectations internally and externally for implementation issues/expedite requests.
• Develop and supervise team performance metrics to aid in forecasting, resource/capacity planning, and continue scaling the business.
• Demonstrating their experience, create one consistent implementation strategy for the onboarding of new clients and programs that ensures client expectations are met, while qualities standards are achieved.
• Participates in scoping and discovery sessions with client teams.
• Establish, supervise, and report on monthly Key Performance Indicators to reflect the teams' work and areas of opportunity.
• Lead process improvement initiatives that prepare the business for scale.
• Work closely with Delivery Leadership in the continued evolution of process improvement, optimization and scale of the business.
• Assist the team in proactively identifying hurdles that may impact our ability to deliver an implementation on the requested timeline; and as VP navigating the organization to help unblocks any stoppers preventing onboarding.
• Conducts 1:1 development meetings with direct reports; and skip levels with the team.
• Ensure our partners are operating within SLA, providing the highest level of services, and conducting business reviews with Onbe.

Qualifications:

• Previous Leadership experience is required.
• Excellent business writing and communication skills.
• 5-8+ years of experience in a sophisticated client-facing onboarding role using validated implementation methodologies.
• Knowledge of Microsoft programs (Word, Excel, and PowerPoint).
• Private Equity environment experience is a plus.
• Strategic problem solver with the ability to vision optimization efforts within an organization.
• An inspirational leader with a proven record of creating & leading hard-working and engaged teams through dedication, collaboration, and clarity
• Project Management tool/software experience is required (Smartsheet, MS Project, etc.).
• Experience leading internal teams and clients.
• A poised, confident leader who is highly effective at written and verbal communication throughout the organization.
• Bachelor's degree preferred.
• Experience with Mergers and acquisitions that resulted in a need to establish unified, efficient processes.

The base salary range for this position is between $171,225.00 to $ 228,300.00, with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

This position can be office-based, hybrid, or fully remote in the continental United States. Onbe’s employee base is mostly clustered in the Eastern and Central time zones, with offices in suburban Philadelphia and suburban Chicago. Some periodic travel will be required.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence