Ux Researcher Jobs

East Coast - USA - FULLY REMOTE

Next DLP ("Next") is a leading provider of insider risk and data protection solutions. The Reveal Platform by Next uncovers risk, educates employees and fulfills security, compliance, and regulatory needs. The company's leadership brings decades of cyber and technology experience from Fortra (f.k.a. HelpSystems), Digital Guardian, Forcepoint, Mimecast, IBM, Cisco, and Veracode. Next is trusted by organizations big and small, from the Fortune 100 to fast-growing healthcare and technology companies.

About this position

The UX team is seeking a UX Researcher to collaborate closely with our design, engineering and product teams and to conduct research with Next customers. We will rely on you to build robust research plans, to identify the research methods you'll employ, and to learn directly from our customers what they need and how our team can improve the Reveal product experience.

Product creation at Next directly depends on how well we can understand our customers and continue to expand and refine our offerings based on their anticipated (and unanticipated) needs.

If you are after an opportunity to grow as a researcher and teammate, to understand and advocate for our various customer types, and research the development of a leading data security and risk management solution, then we would love to speak with you.

Responsibilities:

• Join as the founding member and help build and establish our UX Research practice.
• Develop and implement modern UX research philosophies and practices. Work with a diverse teams and leaders to deeply connect with our customers, understand and then amplify their needs to our product and leadership teams.
• Synthesize and present research insights to enhance product development.
• Partner with UX designers, product managers and the development team, using a blend of design thinking and UX research approaches to iteratively enhance Next products.
• Conduct qualitative, quantitative, data-driven and experimental research.
• Advocate UX research at Next. Education and coaching.

Requirements

• Documented experience conducting quantitative and qualitative user research.
• A minimum two to three years UX research work experience.
• Experience in conducting in-depth customer interviews.
• Experience creating personas, journey maps, writing succinct finding reports, and using research findings to influence design decisions
• You thrive working as part of a team.
• The ability to empathize and anticipate user needs.
• Comfort with the written word and presenting insights. Your research and reporting will be read by and presented to an engaged audience.
• Proactive and inventive spirit for performing UX research with a constantly evolving SaaS environment.

Bonus points

• Familiarity with CyberSecurity solutions.
• Experience in establishing a UX research practice.
• Proven participation in open source projects or communities.
• Active involvement with design creation, concepting and sketching.
• Technical background: UX design, technical writing, quality assurance, data engineering or similar.

What we offer

Attractive salary with possibility for stock options. We believe that people do their best work when they are valued and rewarded.

Friendly, open and supportive culture

Flexible working hours.

A remote-friendly organization, with colleagues working remotely.

A start-up with solid financial backing and long-term horizon.

We offer regular performance and development reviews, and team-specific training to help support our employees.

Paid maternity and paternity leave, details depending on region.

Comprehensive medical package including Medical; Dental, Vision, 401K. Our employees' well-being and health are incredibly important to us at Next DLP.

If you have the qualifications we’re looking for, want to be part of a creative team working with a trailblazing organization and are committed to the highest quality of service. – Let’s Talk!

Next DLP is dedicated to encouraging and sustaining a culture of inclusion. We know that we are able to develop and learn better with a diverse group of people. The experiences, ideas, knowledge, self-expression and talent of our employees form our culture and are instrumental in our success.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, disability or any other protected category.