Ux Researcher Jobs

A UX Researcher at Bold Insight looks forward to learning from and contributing to insightful and creative teams. You will work side-by-side with your peers and client stakeholders to plan, manage, and execute research that will inform the design of exceptional user experiences. We conduct exploratory research to better understand use-related needs and inform the design of our clients’ products.

We work with a wide variety of products, and across most industries. As a UX Researcher at Bold Insight, you might conduct research with luxury vehicle owners to inform the design of next generation in-vehicle tech one week and find yourself researching the online banking behavior of millennials to inform the redesign of a mobile app the next week. The products and interfaces we work with are varied, and we find that variation keeps us on our toes and learning!

Our UX researchers are a part of all aspects of a research engagement:

• Collaborate with client stakeholders as you whiteboard research insights to build the foundation of design insights
• Help scope projects and recommend appropriate methods to achieve client objectives
• Basically, you help plan, manage, and execute research that matters, surrounded by a team that supports you!
• Moderate in-person or remote sessions
• Analyze the research data to produce a deliverable that includes actionable recommendations for the direction or design of a product that impacts millions of users.
• Take notes and capture trends while observing sessions

We provide ongoing, robust, certified training that fosters an environment of professional growth. This training starts from week 1! You hit the ground running with exposure to client work to understand our processes and approach with constant support from your colleagues! We are passionate about our collaborative and team-centered culture.

We know you will love working with us because WE love working with us! Based on employee input, our workplace culture was recognized externally by Inc. Magazine in 2020 and 2023 and by Crain’s Chicago Business in 2020, 2021, and 2022!

Skills

Previous experience as a UX researcher is required, experience in UX research consulting preferred, as is the ability to translate data and observations into a compelling story that includes recommendations for design.

Qualified candidates will be competent in some or all of the following areas, or will be committed to developing competence depending on experience level:

• Moderating research sessions
• Managing external research facilities
• Managing external recruiters
• Defining appropriate inclusion / exclusion criteria
• Communicating research findings to project team clearly
• User-centered design principles
• Converting inclusion / exclusion criteria into effective recruitment screeners
• Behavioral research design
• Summarizing research findings in meaningful, impactful deliverables (e.g. research reports). Office Suite proficiency a must.
• Capturing data during research sessions
• Designing and fielding surveys
• Analyzing qualitative & quantitative data
• Defining research lab requirements

We are a hybrid workplace. This is a full-time position flexibly based out of our Downers Grove or Chicago Loop location. Our ideal candidate lives in or is willing to relocate to the Chicagoland area.

Our research takes us all over the country, and sometimes all over the world! Therefore, you must be willing to travel, up to 40%, to conduct in-person research.

This position requires the team member to hold a valid driver’s license. Driving may be required for in-person research. This requirement allows our resourcing team to remain flexible when assigning team members to projects.

Experience

Master’s Degree in behavioral research or comparable experience as a user experience researcher, human factors practitioner, industrial engineer, cognitive engineer, information architect, or something similar is preferred.

UX Researcher (2+ years)

Currently we have both full-time employee and short-term contracts available! Many times, if contractors and our team decide there is a mutual fit, this becomes a full-time offer, so we are always open to that possibility!

Salary:

$56,000-104,000*

• Bold Insight has a very flat organizational structure. This is purposeful and fosters a non-competitive, supportive environment. With only three levels (Researcher, Senior Researcher, Director/Partner), the salary ranges are wide and based on education, years of related experience, and geographical location. Salary treatments and promotions are handled on an individual basis and timeline. Our goal is to ensure your professional growth and development are designed around you and evolve as your career goals evolve.

Benefits and perks

All of our team members, both contract and full-time, enjoy many perks, including:

• Diversity, equity, and inclusion best practices incorporated into all organizational workstreams
• Employer-subsidized travel perks

• New hire Friendtor program
• Home office equipment & supplies
• Team events

• Dental and vision insurance plans
• Choice of medical insurance programs (PPO, HSA & HMO)
• Pet insurance
• 401K matching
• 100% employer-paid health insurance (dental and vision included) for full-time employees, 50% employer-paid for spouse/dependents]
• Short- and long-term disability, life, AD&D
• Industry-leading parental leave policy

• Holiday office closure, generous PTO, paid holidays, personal, and sick time
• Potential for employee ownership
• Loyalty bonuses, including an every 5-year travel perk — take a vacation on us!
• Philanthropy hours
• Conference attendance & professional development
• Monthly bonus plan

Working in our corporate office? We have a lot of fun in our casual, laid-back offices! Whether you’re primarily on-site or occasionally stopping by, you’ll enjoy even more benefits, including:

• Free fitness center membership at our corporate office
• Generous work-from-home policy
• Power-adjustable standing desks
• Relaxed dress code

• Happy hours and in-person team events
• Office dogs
• Espresso machines, need we say more?
• Free snacks and drinks