Ux Researcher, Ecommerce Jobs

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

Primary Responsibilities

• Participate in quarterly development planning workshops to incorporate usability activities in sprint planning
• Influence prioritization of the digital product roadmap based on user needs and value
• Synthesize findings to deliver actionable insights and guidance to key stakeholders, Product Owners, designers, and developers
• Craft engaging customer-facing communications which effectively meet or exceed participation goals for each study
• Configure and manage all studies utilizing a third-party user-testing platform
• Manage sample selection, outreach, and scheduling of participants for various user studies
• Write detailed, customer-centric use cases and user scenarios which incorporate user feedback
• Manage and continually contribute to a growing database of UX research findings
• Design and lead end-to-end user studies which explore topics and answer questions raised by the design team, business, or past research
• Collaborate cross-functionally with key stakeholders, product teams, and designers to derive topics and questions for research

Additional Primary Responsibilities

Minimum Qualifications

• 3+ years’ experience executing Qualitative User Experience research studies
• Excellent communication, collaboration, and problem-solving skills
• Exceptional written and verbal communication including executive-level presentation skills
• Experience with leading user testing platforms
• Highly collaborative spirit with a passion for achieving best-in-class, customer-centered user experience design
• Strong analytical and problem-solving skills
• Experience presenting evidence-based recommendations to UX Design, Product, and development teams
• Ability to synthesize and distill large amounts of qualitative data to deliver meaningful and actionable insights
• Highly organized with strong attention to detail
• Ability to juggle multiple projects simultaneously in a fast-paced environment with shifting priorities
• Practical understanding of traditional and modern research and recruitment methods, UX methodology and design thinking
• Ability to influence and guide others on the value and importance of user-centered thinking and research
• Battle-tested interpersonal and conflict-resolution abilities
• Excellent time management skills and the ability to share research results quickly and effectively
• Bachelor’s degree in Behavioral Science or closely related discipline, such as, Psychology, Sociology, Interface Design

Physical Demands

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 15lbs
• Domestic air travel infrequently required.
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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