User Experience Analyst Jobs

Do you want to join a team where your contributions and opinions matter?

If you are successful, then we are! We believe our employees are the key to success and continued growth. Join our team of dedicated technologies that love having a work-life balance.

We are looking for a User Experience Analyst to assess, monitor, and enhance business performance for our IT organization. In this role, you will analyze current practices and develop business process improvements as well as implement changes in workflows, structures, and teams to ensure continuous company performance.

Remote, but San Francisco location preferred. Must be able to support Pacific time zone business needs at times.

Responsibilities:

• Monitoring staff performance and organizational processes.
• Developing process enhancement strategies.
• Analyzing company processes and procedures.
• Collaborating with other stakeholders to enhance productivity and staff satisfaction.
• Establishing norms and standards of company performance.
• Investigating shortfalls, issues, and complaints in current business processes.
• Communicating ideas and opinions to other members of management.

Basic Qualifications (Required):

• 3 years of experience with O 2016
• 3 years of experience in process optimization, operations, or business management.
• 3 years of experience in technical support and customer service
• 3 years of experience with M365

Preferred Qualifications

• 5+ years of experience with O 2016
• 5+ years of experience in technical support and customer service
• 5+ years of experience with M365
• 5+ years of experience in process optimization, operations, or business management.
• Leadership and mentoring skills.