Treatment Coordinator Jobs

We are Impress. We believe everyone deserves a smile they’ll love.

We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing Health-Tech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!

Born in Barcelona in 2019, in just 3 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 8 countries and more than 100 locations, and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.

ABOUT THE ROLE:

We’re looking for an experienced Treatment Coordinator to help customers who visit our clinics become Impress Patients. Our Patients come into our clinics with the goal of feeling more confident and perfecting their smiles. Our Treatment Coordinator helps patients achieve the smile of their dreams by partnering with our Doctors to deliver an exceptional in-clinic experience and consultation.

This is an opportunity to make a meaningful impact by selling our patented treatment to the Bay area community. You’ll be scheduled to perform up to 40 Free Consultations per week, this includes clearly articulating Impress’s industry-changing technology, presenting treatment goals to patients, and starting new patients on their orthodontic treatment. We will also train you on how to assist the doctor in procedures that help patients progress towards the smile they’ve always wanted.

HOW YOU’LL HAVE AN IMPACT

• Perform other duties as assigned
• Provide clinical care to all our existing patients. This included performing procedures independently, such as using an intraoral scanner to take images of patients' teeth and using a CBCT scanner to take advanced, 3D images of patients' teeth.
• Send prompt follow-up communication to patients, enter all information timely in our electronic medical records, send communications to General Dentists and assist with follow-up sales and patient communication. Update Slack channel with patient feedback.
• Convert prospects to active patients (we supply the leads through our marketing channels).
• Maintain clinic equipment such as scanners, x-rays, and dental units, export patient scans & x-rays.
• Lead all pre-sale preparations (confirm appointments and post-appointment follow-ups),
• Assist the doctor in all procedures and occasionally perform indirect delivery of orthodontic attachments to patients’ teeth and refinement visits throughout a patient’s treatment time (about 1-3 visits over 6-18 months).
• Drive high patient satisfaction by clearly communicating treatment goals and next steps
• Provide a smooth hand-off to our treatment planner team so patients have a phenomenal experience.
• Achieve a same-day conversion rate of 60% or more and same monthly conversion results of 75%

WHAT YOU’LL BRING

• 2-3 years of working experience
• You are adaptable and flexible - excited to work in an environment that is constantly evolving.
• You love to collaborate and work with members of different team members jumping in to provide support to members of your team if needed.
• You are intrinsically motivated to provide the best experience and care to customers, constantly looking for ways to improve processes and drive results.
• You lead with empathy, patience and a positive attitude.
• Must be able to travel between clinics within the market if necessary for operations and patient care
• You are an excellent communicator, regardless of channel (written & verbal) or group of people (both internal and externally.
• Must be able to work a flexible schedule based on the needs of the business. This can include nights, holidays, and weekends.
• 1+ years sales experience preferred
• Must be willing and able to be onsite in clinic each day
• Must be living in the market of the clinic.
• Typical physical demands, twisting and ability to lift 45 lbs, able to stand for 8 hrs at a time, and coordinate movement of small instruments.

NICE TO HAVE

• Prior experience in a dental/orthodontist office assisting medical professionals
• Prior sales experience in sales quotas and conversion

WHAT WE’LL BRING

• Commuter benefits
• Free orthodontic treatment
• A diverse group of smart people with backgrounds from healthcare to tech to entertainment
• Bonus compensation paid monthly
• Competitive medical, dental, and vision coverage
• Opportunity for growth as the company expands
• The chance to join an exciting early-stage startup during its growth phase
• Compensation Range: $21 - $26 per hour plus commissions