Treatment Coordinator Jobs

Have you had a positive impact on someone’s life today? Do you enjoy bringing smiles to children and their families? At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate

• Professional and personal growth
• Excellent compensation and comprehensive benefit package
• Career development 
• Experienced leadership support
• Care for your wellbeing and work-life balance
• Fun and supportive team dynamic with events and celebrations

Summary

The Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Dealing with difficult patients and doing public relation calls to patients
• Presenting office tour with patients and parents
• Sending pre-estimates and following up with patients
• Personal confirmation of all exam, observation, and recall patients
• Introducing patients to the office
• Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
• Putting patients and parents at ease with a friendly meet and greet
• Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
• Explains risks and limitations and has patient sign
• Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
• Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
• Schedules contract, records and any follow up appointments needed in Practice Management System
• Prepares contracts - discusses financial arrangements-has responsible party sign
• New Patient appointments to maintain a full productive exam schedule every day
• Enters treatment plan in chart/computer
• Explanation of office policies and procedures
• Maintains a low percentage of no-shows by confirming patient appointments the two nights before and continually monitoring and moving
• Discussion of treatment plan with patients/parents
• At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
• Monitoring treatment plans and case acceptance
• Maintaining start conversion percentage goal of 65% per month
• Educating patients about veneers, implants, crowns, bridges, Ortho, Perio and any other treatment that was diagnosed by the dentist.
• Back up-front desk by being third on phones
• Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
• Support of the office, doctor, and team members
• Enter/print/mail patient letters to patients and doctors
• Discussing dental benefits when applicable
• Maintains cleanliness and neatness of work area
• Maintain and utilize recall system
• Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment

Education And/or Experience

• 1+ years of experience with dental or orthodontic treatment planning experience, preferred
• 6+ months of sales experience, preferred
• High school diploma or equivalent