Ma (Full Time) La: Pasadena

Role Title: Medical Assistant

Manager: Clinic Manager

Location: Float East LA Clinics- Home Pasadena location (Float to Silver Lake & Studio City locations)

Hours & Shift: Full Time Pasadena location Monday-Friday , some Saturdays

730am-4pm or 1130am-8pm hours may vary

Compensation: $22.00 - $25.00/hr

Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, managing supply inventory, collecting & preparing blood and other samples, running front office operations, such as scheduling and billing, from time-to-time.

Tia Company Values You “spike” On

• Act as a pack not as a lone wolf
• Finds joy and gratitude every day
• Probing deeply to understand
• Asking why then why again
• Practice Personalized Care

Abilities

• Strong process orientation
• Excellent patient service orientation
• Detail-oriented
• Keep a vibe of calm, steadfastness and composure under pressure
• Highly organized
• Ability to multitask

Skills

• Lab review
• Supply management & ordering (budget management)
• Autoclaving + disinfecting
• Supply expiry review
• Vitals documentation
• Phlebotomy

Responsibilities

• Maintain the order and spotlessness of the clinic
• Perform review of the schedule the night before, brief providers on the day + think through “air trafficking” requirements for the day
• Communicate and document these nuances when appropriate
• Follow the system for Lab review as established by the Medical Director
• Take the patient's vitals and record
• Monitor the schedule to know who has checked in
• Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
• Confirm patients current pharmacy preference and update in TiaMD and DrChrono
• Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
• Order Labs and imaging
• Ensure all Dx codes are properly added to lab and imaging orders
• Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner.
• Ensure that all labs are closed out each day
• Ask why and probe deeply to understand the reason for the patient's visit.
• Leverage providers have reviewed labs, and leverage providers in delivering results to patient
• Uphold the clinical guidelines for Phlebotomy
• Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic
• Review health summary with patient, ensure all the info is accurate
• Remember the nuances of each patient, remind providers of these nuances
• Process any Rx
• Ensure that patients are moved from front of house to back of house- “room patients”
• Perform phlebotomy on patients as needed
• Leverage providers with signals if they are running behind / clinic is backed up
• Practice Personalized care
• Ask questions to collect background story -- leaving notes for providers

Other “nice To Have” Skills

• You have experience running data security protocols and have a strong understanding of HIPAA
• Former positions in delivering care for women in the following situations is a plus: women for battered or abused women, decision making support for low-income women, care delivery for LGBTQ, care delivery for immigrant or migrant or english-as-a-second-language support populations
• As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities
• A strong understanding of & interest in oxidative / chronic stress, stress literature, immunsystem compromise, inflammatory response systems is a plus

Other Important Details

• You’re authorized to work in the US
• You’re willing to work nights & weekends, if needed
• Tia is an equal opportunity employer

Tia requires that Medical Assistants complete credentialing with specified payors and that you authorize Tia to complete this credentialing through our preferred vendors.

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Per California Pay Transparency Laws (as Of Nov 1, 2022), Please See Below For The Compensation Range For a Medical Assistant

• $22-25/hr

About Us

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value ;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

• A commitment to uncovering talents to unlock “rock star” potential across every individual
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• A drive to constantly improve through experimentation , reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent . We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.