Training Specialist, Servicenow Jobs

The available job locations for this role are: Knoxville, TN, New York and Silver Spring, MD

Summary

As a ServiceNow Trainer and Tech Writer, you will be responsible for designing, developing, and delivering comprehensive training programs to end-users' documentation to support the ServiceNow platform implementations. You will play a critical role in ensuring that ServiceNow users have the necessary skills and knowledge to effectively utilize the platform, and that end user documentation is accurate and up to date.

Responsibilities

• Design and develop ServiceNow training programs for end-users, including curriculum development, training materials, and delivery methods.
• Collaborate with subject matter experts, technical teams, and stakeholders to gather information and ensure the accuracy of end user documentation.
• Conduct training sessions, workshops, and webinars to educate end-users on ServiceNow functionality, best practices, and troubleshooting techniques.
• Evaluate training effectiveness through assessments, surveys, and feedback, and make necessary adjustments to training programs as needed.
• Stay updated on ServiceNow platform updates, new features, and best practices to continually improve training programs and end user documentation.
• Develop and maintain end user documentation, including user guides, system documentation, knowledge base articles, and release notes, to support ServiceNow implementations.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
• Minimum of 3 years of experience in ServiceNow administration or development.
• Ability to work with cross-functional teams and interact with stakeholders at all levels of the organization.
• Proven experience in designing and delivering effective training programs, including curriculum development and training materials creation.
• Familiarity with ITIL processes and ServiceNow ITSM modules is preferred.
• Experience in technical writing, including creating user guides, system documentation, knowledge base articles, and release notes.
• ServiceNow certifications (such as Certified System Administrator, Certified Application Developer, or similar) are a plus.
• Strong attention to detail and accuracy in end user documentation.
• Strong knowledge of ServiceNow platform features, functionality, and best practices.
• This is a contract position. Some travel may be required to conduct training sessions at different locations. The successful candidate will have a passion for training, strong technical writing skills, and a deep understanding of the ServiceNow platform.

MUST HAVE

Bachelor's degree in computer science, Information Technology, or related field.

Minimum of 3 to 5 years of experience in ServiceNow administration or development and end user documentation.

Strong knowledge of ServiceNow platform features, functionality, and best practices.

Proven experience in designing and delivering effective training programs, including curriculum development and training materials creation.

Experience in technical writing, including creating user guides, system documentation, knowledge base articles, and release notes.

Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.

Strong attention to detail and accuracy in end user documentation.

NICE TO HAVE

ServiceNow certifications (such as Certified System Administrator, Certified Application Developer, or similar)

Familiarity with ITIL processes and ServiceNow ITSM modules is preferred.

Requirements

Skills: Service Now, Training, Webinars, Documentation