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Company | Plaid |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Technology, Information and Internet,Financial Services |
Expires | 2023-06-22 |
Posted at | 11 months ago |
At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
- Working with Plaid’s most strategic customers and partners from all over the financial industry to build out applications and / or platforms across a variety of different verticals and use cases including (but not limited to), lending, wealth management, financial management, account opening, student loan refinancing, fraud detection, etc.
- Partnering with Account Managers and Technical Account Managers to support clients in building out end to end workflows that align with Plaid’s technical best practices.
- Supporting ongoing testing efforts by troubleshooting and providing technical insights.
- Establishing and owning relationships with every level of technical stakeholder from Project and Product Managers, to Engineers to senior leadership.
- Working cross-functionally to improve the client onboarding experience as they build with Plaid, collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams.
- Serving as the lead technical point of contact for clients throughout the implementation phase, tracking progress towards key milestones to ensure successful and timely launches.
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.). Experience working with APIs is strongly preferred.
- Ability to collaborate cross functionally with different teams and types of people.
- Strong troubleshooting and problem solving skills with a continuous desire to improve technical acumen.
- 5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined. Experience working with enterprise customers is strongly preferred.
- Ability to work under pressure to meet deadlines and navigate unexpected roadblocks with ease
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy.
- Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences.
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