Tech Support Analyst-Journey Jobs

The individual in this position will consult with clients and evaluate hardware, software, and network connectivity needs and problems. He/she will resolve or refer to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook computers, printers, peripherals and personal digital assistants. The employee will maintain hardware certification with major approved vendors as required to support client systems and will be authorized to order and replace parts. The employee will utilize new ITCS approved technologies and when appropriate coordinate with ITCS teams and clients to implement them effectively. He/she will participate in both short term and long range strategic planning. The employee will develop productive relationships with clients to understand and anticipating their business needs. The employee will assist clients in effectively utilizing technology. He/she will coach and train clients and provide learning materials including web pages. Also, he/she will guide and educate clients in hardware and software selection to ensure adherence to ECU’s strategic goals. The employee participates as a project team member on projects involving campus wide ITCS and client departments. Duties require On-Call responsibilities.

• Supporting, configuring, and troubleshooting Outlook email
• Providing end-user support
• Troubleshooting and supporting various desktop and mobile computer systems
• Troubleshooting networking in a university environment
• Various software applications (Microsoft Office 365, Adobe, etc)
• Antivirus Software
• Troubleshooting, configuring, and supporting Windows and Mac Operating Systems
• Participates in projects related to desktop support
• Microsoft Active Directory
• Computer installation/configuration
• Client-server applications

Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

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05/23/2023

06/23/2023

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https://ecu.peopleadmin.com/postings/62608

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.