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Training & Implementation Manager - North America (Fixed Term Contract)
Company | ROLLER |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-16 |
Posted at | 11 months ago |
About ROLLER
- Develop strong customer relationships that promote customer retention and loyalty
- Consulting with customers to provide information about how to best use our platform for their business
- Document, submit and track platform bugs until they are resolved (We use JIRA!)
- Work closely with our AWESOME team to ensure our customers have remarkable experiences
- Learning our platform inside-out and be hands-on with platform configuration implementations
- You will be responsible for the successful onboarding of new cutomers across the North America region
- Gathering customers requirements and configuring platforms as per their needs
- Strong attention to detail
- Reliable & a fun can-do attitude
- At least 2+ years of experience within a training & implementation role and/or project management skills, ideally in a SaaS or technology-based environment
- Great customer service skills; demonstrated experience is a must!
- High level of organizational and time management skills
- You will be very tech-savvy and able to pick up new tools very quickly
- Strong written & verbal communication skills
- Willing to proactively self-learn about technology and work autonomously in a fast-paced entrepreneurial environment
- Experience using systems such as Gainsight, Zendesk, Salesforce etc.
- 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
- Highly flexible work environment with an All Access pass to WeWork depending on your location
- 401(k) Plan & Health Insurance
- Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
- You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
- Interview with our VP of Customer Operations You will get to meet with our VP of Customer Operations to learn more about the role & ROLLER whilst also talking through your experience in more detail
- Offer If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!
- Initial call with our Talent Acquisition Manager You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
- Loop Interviews This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
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