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Training Coordinator Jobs

Company

CWS Apartment Homes
Address , Austin, 78759, Tx
Employment type FULL_TIME
Salary
Expires 2023-07-20
Posted at 1 year ago
Job Description
Job Title: Training Coordinator
Reports To: Emily Maffei, Director of Training
CWS Portfolio: 100+ properties, 30,000+ A units in North Carolina, Georgia, Texas, Colorado, Arizona, California, Washington, and Tennessee.
Location: Austin Corporate Office
CWS Purpose: “Enhancing Lives the CWS Way”
CWS Values:
Honoring Our Word. Do what you say you will do.
Employ thoughtful and careful consideration when making a commitment.
  • Take ownership of your commitment.
  • Follow through on promises consistently.
Ethical Dealings are Paramount. Do the right thing all the time, every time.
Be open and honest in all situations, especially when it’s difficult to be so.
  • Charge fair and appropriate fees to our investors.
  • Put other employees, residents, and investors before yourself.
  • Respect confidentiality and protect privacy.
A Respect for People. Treat others the way you want to be treated.
Use honest, thoughtful, and specific communication.
  • Have empathy — search for the truth and be intentionally slow to understand.
  • Share information timely and consistently.
  • Be transparent and inclusive.
  • Be responsible for how you are heard.
Requirement for Profitability and Sustainability
Bring value to our employees, residents and investors in a company designed for the long term.
  • Grow with courage.
  • Be forward thinking.
  • Be efficient.
  • Be team oriented.
  • Promote mindful spending.
A Demand for Excellence with a Sense of Urgency
Be intentional. Be accurate. Be timely. CARE.
Go above and beyond.
  • Get after it.
  • Communicate what matters most.
  • Delight the customer.
  • Hold yourself and each other accountable.
  • Inspect what you expect.
Department Purpose: To equip new and existing team members with skills and knowledge necessary to effectively do their job.
What You Will Do
As Training Coordinator, you will be responsible for supporting training and development needs for 700+ on-site team members. Primary areas of focus include contributing to the successful onboarding of each new hire as it relates to training, and managing all administrative aspects of required CWS training, development, and compliance courses.
Align with and positively influence the CWS Culture:
  • Role model the behavior, communication, and professional conduct that you expect from other CWS team members.
  • Be a dynamic and engaging representative for CWS, and an ambassador for the Training and Development department.
  • Embody and promote CWS Purpose and Values.
  • Demonstrate support for company initiatives.
Coordinate New Hire and Development training:
  • Send an individual welcome letter to new team members with detailed instructions and completion dates for training assignments.
  • Provide all new hires and their manager with a role-specific New Hire Training plan.
  • Collect and record completion of New Hire Training Plans and assignments.
  • Answer questions related to new hire training plans and all other classes delivered or sponsored by the CWS Training team.
Demonstrate proficiency in the following ways:
  • Participate in creating and delivering accurate written and instructor-led training resources including presentations, job-aids, job guides, tip sheets, FAQs, flow charts, step-by-step instructions, and Zoom or MS Teams classes.
  • Identify required compliance courses by region.
Use the Learning Management System (LMS) to:
  • Organize education, certificates, and activities.
  • Record participant attendance, test scores, and individual development plans as needed.
  • Regularly and routinely ensure information in the LMS is current.
  • Upload completed learning plans.
Effectively collaborate within CWS by:
  • Monitoring email sent to [email protected] and take the appropriate action.
  • Setting up Zoom webinars and calls as necessary and communicating those details to the required audience.
  • Developing a working knowledge of CWS’ standard operating procedures, policies, and processes.
  • Revising training materials as needed in concert with the Vice President of Training.
  • Drafting and sending departmental communications upon approval.
  • Compiling results and sending reports to specified recipients.
  • Administering knowledge checks, participant surveys, and other forms of evaluation.
Qualities
  • Enthusiastic
  • Patient
  • Team-oriented
  • Excellent oral and written communicator
  • High emotional intelligence
  • Optimistic and encouraging mindset
Requirements
  • Experience preferred in the training or educational sector
  • Bachelor’s degree desired, not required
  • Experience interacting with team members at all levels of an organization
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.