Technical Support Specialist Ii / Deskops

Do you enjoy seeing the effects of your work across an entire state? Are you detail oriented with an eye for innovation and improvement? Do you want to work in a team environment that thrives on collaborative and clear communication? Do you want a career in a solid IT organization?

The Utah Division of Technology Services (DTS) is looking for a Tech Support Specialist skilled in computer hardware and operating systems, imaging and configuring, troubleshooting, deploying, and tracking computer assets. Experience with SCCM ServiceNow are a big plus.

The Ideal Candidate:

The ideal candidate will be a problem solver, have the ability and willingness to work independently as well as with team members, other DTS staff, and employees of all State of Utah agencies. The candidate will have a high level of communication skills, both written and verbal; be both teachable and willing to share knowledge, experience, and ideas.

The State of Utah has a large variety of careers for people in both rural and urban areas, with all types of experiences and backgrounds who come together for a singular purpose—to work where they live, to serve the residents and businesses as well as the visitors of the State of Utah. Find your next job and grow your career while serving the State you love!

Primary Duties:

• Building, documenting, and maintaining processes for endpoint management
• Participating and providing feedback and recommendations in developing standards and guidelines for our endpoint management lifecycle
• Imaging, configuring, testing, troubleshooting, deploying, and tracking of computer assets for multiple State agencies
• Providing support and analysis to resolve workflow issues related to provisioning, delivering, deploying, and troubleshooting computer assets
• Monitoring and tracking computer asset orders
• Creating, testing, modifying, and maintaining MECM image task sequences, driver packs and determining other feature options for greater efficiency and ease of use

• Excellent organization and planning skills and the ability to complete tasks/projects on time and without cutting corners
• Experience with troubleshooting systems, hardware, and software
• Experience with Windows, macOS, and ChromeOS
• Experience provisioning multiple computer platforms
• Proven ability to quickly learn and implement unfamiliar technologies

• Employment contingent on passing a drug screening and a background check.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.