Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program

Who We Want

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

What You Will Do

As our Technical Support Operations Manager, you will help drive operational excellence and program governance within the Vocera Technical Support organization. Successful candidates will thrive in a fast paced, dynamic environment as they manage multiple Support activities including:

• Provide project/program management support to the Vocera Technical Support organization
• Collaborate with senior support leaders in the project delivery of strategic support initiatives
• Coordination and oversight of Tech Support staff internal meetings and communications
• Providing project management support and governance to all strategic Technical Support initiatives.
• Builds successful working relationships within Technical Support, Engineering, Professional Services and other internal customers.
• Partner with Support leaders and actively seek opportunities for tools and process automation
• Engaging with other cross functional teams in Engineering, Professional Services and Sales as needed to drive operational efficiency and process improvement
• Assist in the capture and reporting of Technical Support KPI’s and global metrics
• Develop and manage detailed project Gantt chart. Analyze critical path, major work streams, and intersecting milestones. Analyze and call our resource dependencies and constraints
• Actively lead process blueprinting activities with Technical Support personnel
• Participate in Support strategy discussions to prioritize project delivery on a quarterly basis
• Engage with project stakeholders to develop and manage project plans, outlining task milestones, dependencies, resources, due dates, etc.

What You Will Need

• Experience managing large multi-discipline projects for clients
• Healthcare experience preferred
• PMP or equivalent preferred
• BS or equivalent and 6+ years of work experience required
• Excellent analytical and project management skills
• Knowledge of Agile framework/methodologies preferred
• Salesforce experience preferred
• Proven track record in implementing business systems and process improvement initiatives

• $95,100 - $204,000 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.

#IND1

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com