Shift Leader Jobs

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Shift Leader
Summary
Dunkin' Donuts Shift Leader Job Summary
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include

• Support the training of crew members as requested
• Resolve guest issues
• Manage cash over/short during shift
• Work in a Team Environment
• Create and maintain a guest first culture in the restaurant
• Maintain Operational Excellence
• Support a respectful team environment
• Ensure Brand standards, recipes, and systems are executed
• Communicate shift priorities, goals and results with team members
• Drive sales goals and results
• Provide coaching and feedback to crew members
• Drive Profitability
• Ensure all products are prepared according to Brand standards
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Execute restaurant standards and marketing initiatives

Skills/Qualifications

• High School diploma or equivalent, preferred
• Fluent in English
• Math and writing skills
• Basic computer skills
• Restaurant, retail, or supervisory experience

Competencies

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Identifies and resolves issues and problems
• Develops and maintains relationships with team
• Consistently meets or exceeds goals
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Problem Solving and Decision Making
• Resolves guest concerns by following Brand recommended guest recovery process
• Displays a sense of urgency with guests
• Passion for Results
• Contributes to the overall team performance; understands how his/her role relates to others
• Interpersonal Relationships & Influence
• Sets and maintains high standards for self and others, acts as a role model
• Guest Focus
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through