Technical Project Mgr, Customer Analytics

As a Customer Data Platform (CDP) Project Manager/Business Analyst, you will be responsible for leading and executing CDP projects from initiation to completion. Your role will involve coordinating cross-functional teams, managing timelines, and ensuring that CDP projects align with business goals and deliver valuable customer insights.

Key Responsibilities:

• Requirements gathering and analysis: Collaborate with business stakeholders and cross-functional teams to understand their data-related needs and define clear and concise requirements for the CDP. Conduct gap analysis to identify areas where the CDP can address business challenges and opportunities.
• Collaborate with data analysts and business intelligence teams to leverage insights from the CDP for data-driven decision-making.
• Testing and quality assurance: Develop and execute test plans to validate the functionality and performance of the CDP. Collaborate with QA teams to ensure thorough testing and adherence to quality standards. Participate in user acceptance testing (UAT) and troubleshoot issues as needed.
• Coordinate with technical teams to oversee the integration of data sources into the CDP and ensure data accuracy.
• Lead the planning, execution, monitoring, and closing of CDP projects, ensuring they are delivered on time, within scope, and within budget.
• Collaborate closely with stakeholders from IT, marketing, sales, and customer support to gather requirements, define project scope, and establish objectives.
• Continuous improvement and optimization: Monitor the performance of the CDP, identify areas for improvement, and recommend enhancements to increase efficiency and data accuracy. Stay up-to-date with industry best practices and emerging trends in customer data management and analytics.

Minimum Requirements:

• Tools understanding: JIRA, Slack, Sharepoint, OneDrive, PPT, Excel, Virtual whiteboarding tools, Smartsheet, etc.
• Bachelor's degree; Project Management Professional (PMP) certification is a plus.
• Proven track record of successfully managing and delivering CDP projects or similar initiatives.
• Proficiency in project management tools and software for planning, tracking, and reporting.
• 3+ years of experience in project management, with a focus on customer data platforms or data-related projects.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) and their implications for data management.
• Strong understanding of data management, data integration, and CRM systems.

Salary Range: $90,000 to $117,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

The Yum! Brands story is simple. We have the three distinctive, relevant and easy global brands – KFC, Pizza Hut and Taco Bell - born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. And we want more of this to create our future!

As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.

We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across our 48,000 restaurants, operating in 145 countries and territories around the world!

We put pizza, chicken and tacos in the hands of customers through customized ordering, unique delivery approaches, app experiences, and click and collect services and consumer data analytics creating unique customer dining experiences – and we are only getting started.

Employees may work for a single brand and potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company opening an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco Bell has been named of the 10 Most Innovative Companies in the World by Fast Company; Pizza Hut delivers more pizzas than any other pizza company in the world and KFC’s still use its 75-year-old finger lickin’ good recipe including secret herbs and spices to hand-bread its chicken every day.

Yum! and its brands have offices in Chicago, IL, Louisville KY, Irvine, CA, Plano, TX and other markets around the world. We don’t just say we are a great place to work – our commitments to the world and our employees show it. Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine in addition to being named to the Bloomberg Gender-Equality Index. Our employees work in an environment where the value of “believe in all people” is lived every day, enjoying benefits including but not limited to: 4 weeks’ vacation PLUS holidays, sick leave and 2 paid days to volunteer at the cause of their choice and a dollar-for-dollar matching gift program; generous parental leave; competitive benefits including medical, dental, vision and life insurance as well as a 6% 401k match – all encompassed in Yum!’s world-famous recognition culture.