Project Coordinator I (Contingent)

This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Primary Objectives

• Initiating process improvement projects within the department and driving them through to completion
• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
• Meeting all performance and quality metrics
• Provide members with a personalized creative experience
• Partnering with Publishing teams to ensure that members enrolled in the proper service package
• Provide stellar customer satisfaction at all times
• Work intimately with members and coordinate the entire lifecycle of their projects
• Working internally with other departments to ensure that a quality product is delivered in a timely manner

1. Basic Qualifications

• Experience working with high-volume processes
• Ability to work weekends and overtime as required
• Associate’s Degree
• Working knowledge of Microsoft Office Applications
• Authorized to work in the US without sponsorship
• Customer service experience

2. Preferred Qualifications

• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills
• Excellent oral and written communication skills
• Bachelor's degree preferred