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Enablement Enterprise Trainer Jobs
Company | DocuSign |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-27 |
Posted at | 9 months ago |
Company Overview
- Use and also create Facilitator Guides so that other trainers can deliver the same programs and so that consistency in delivery is applied across regions
- Make recommendations for content edits, removals or additions
- Take ownership of your own development and expect to be a regular contributor to best in class training and facilitation techniques so that the entire Global Training Function can evolve and continue to elevate the learner experience
- Adapt facilitation style based on the audience role, tenure and capability, so that each learner has the most relevant and impactful experience
- Facilitate office hours either during and/or after a program to support and answer learners' questions
- Attend Train the Trainer orientation sessions regularly with the Content team and Performance Partners to understand the objectives of upcoming programs and how best to facilitate the content so that it lands well with the intended audience
- Present and facilitate program content in an engaging, positive and impactful way using knowledge and skills grounded in current adult learn theory and models
- Research and use beneficial and collaborative Learning Technologies (e.g., Kahoot, Jamboard, Mentimeter) in order to support the effective delivery of content in a live, hybrid or remote environment, and the retention of knowledge by the learner
- Provide informed feedback to the Content team on what is working and what can be changed for the delivery of program content
- Support delivery of training in another timezone depending on program demand and trainer availability
- Partner closely with the Global Content, Delivery, and Learning Operations Teams in Enablement to drive an integrated quarterly enablement plan aligned to Company OKRs and the needs of Field Sales and CS
- Train regional audiences in Sales and/or Customer Success on a variety of content, including but not limited to onboarding, customer journey methodology, skills, product, process, tools, and manager enablement
- 8+ years of experience
- 3+ years of combined experience in an enablement function, and in sales and/or Customer Success, where presenting and influencing the audience was a key deliverable
- High level of emotional intelligence to adapt to a live audience and their different needs
- Calm under pressure and adaptable
- Inherent desire to learn and grow into a world class trainer and facilitator
- Very strong communication and facilitation skills
- Able to work with different types of people and support their learning journey to provide that unique and personal learning experience
- Comfortable with how to present through Zoom and Zoom Rooms in a remote or hybrid environment
- Confidence in presenting and facilitating in front of a small or large remote, hybrid, or live audience, and for all audience levels from entry level to senior leader
- Practical experience with learning tool technologies such as Jamboard, Kahoot, Mentimeter, etc.
- A qualification in adult learning theory or design
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