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Trillium Customer Team Lead Jobs

Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
Team Lead, Customer Service
By CPSI At , Remote
Strong organizational, multi-tasking, and time-management skills.
Works closely with division and executive management
Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
Associates degree or a combination of relevant education and equivalent experience.
Robust benefits offering, including 401(k)
Exceptional at all duties & mentors all employees at and below the level of Manager.
Customer Support Team Lead
By Apex Systems At United States
Do you pride yourself in having delightful customer support skills?
Do you have leadership experience?
Handle any escalations in a professional, knowledgeable manner
Introduce new and innovative processes that improve our service delivery/experience and drive customer satisfaction
Maintain process and workflow knowledge through direct contribution to ticket production
Experience providing customer service, ideally in the video game industry.
Customer Service Team Lead
By PayZen At San Francisco, CA, United States
2+ years in customer service leadership role and team management skills
Collaborate with management to develop and implement customer service policies, procedures, and quality assurance measures
Identify areas for service improvement and implement strategies to enhance the overall customer experience
Stay updated on product knowledge, policies, and procedures to assist team members and address customer inquiries
Provide ongoing coaching and feedback to team members to enhance their performance and address skill gaps
5+ years of previous experience in a customer service role or similar position
Customer Care Team Lead
By Fubo At United States
Lead the team to provide world-class customer experience
3+ years of team leadership experience, preferably in a contact center industry
Experience in tech support for TV/streaming preferred
Above-average knowledge of tech-related elements and troubleshooting tech devices (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Strong written communications and presentation skills
Fubo provides a highly competitive compensation based on experience and market standards
Team Lead, Customer Care (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Lead or assist with project initiatives, including providing requirements and testing.
Build proactive and meaningful customer relationships, with a focus on improving the customer experience.
Associate's degree or equivalent experience.
Two years of call center/customer service experience, preferably in the insurance/financial services industry or related field.
Communication, interpersonal and listening skills.
Customer Operations Team Lead
By Clipboard Health At United States
Oversee headcount and manage schedules based on anticipated demand volumes
Manage personnel and scheduling requests for Marketplace Operations direct reports
Delegate specific responsibilities to team members as appropriate
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Phoenix, AZ, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.
Customer Service Team Lead
By AppleOne Employment Services At Dallas-Fort Worth Metroplex, United States
▪ Report customer service team progress to management.
▪ Computer literate to include Word, Access, and intermediate skills on Excel
▪ Proven experience reading and understanding technical manuals
▪ Must have excellent phone and written communication skills
▪ 4 years directly related experience in Customer Service
▪ Knowledge of CSI and ACT a plus
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Customer Service Team Lead
By REVOLVE At Cerritos, CA, United States
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories
• Experience with Microsoft word and excel
• 2+ years in customer service, help desk or call center experience in a retail environment
Team Lead Customer Operations
By KPS Global LLC At Fort Worth, TX, United States
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Associate Degree preferred, will consider experience in lieu of
2 years’ experience in Customer Service with estimating in engineered to order product.
Ability to set clear expectations and hold others accountable
Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Chicago, IL, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.
Customer Service Team Lead
By Raley's Supermarkets At , Roseville, 95747, Ca $25.61 an hour
Scholarship opportunities for continued education
Must display exceptional leadership skills; excellent interpersonal and communication skills.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
A Customer Service Team Leader responsibilities include
Team Lead, Customer Resolutions
By Ocwen Financial At , Saint Croix, Vi
Support employee career development by providing employees with opportunities to develop their knowledge, skill and abilities and conducting candid career conversations.
Well organized with strong time management skills.
Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule.
To perform this job successfully, an individual must have the following education and/or experience:
Minimum of three (3) years of experience in collections, customer service or other customer/client interfacing role required
Experience in a leadership capacity preferred
Customer Service Team Lead
By SunSource At Houston, TX, United States
Knowledge of industrial/hydraulic hose and gasket industry preferred
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Works with account managers to keep account activities up to date
Sell industrial and hydraulic hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Customer Service Team Lead
By Humans Doing At Atlanta, GA, United States
1-2 years experience as Team Lead/Manager in a call center.
Prepare, compile, and sort documents for mail received
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Scan and upload documents with communication in debt counseling and or Bankruptcy
Customer Service Team Lead
By Maine Lobster Now At Saco, ME, United States
Manage corporate orders and large client orders.
Excellent verbal and written communication skills
Extensive knowledge of customer service procedures and principles
Ability to train and onboard new (typically remote) customer service agents.
2+ years experience in a customer service role required
Previous experience in a leadership role preferred

Are you looking for an exciting opportunity to lead a customer team? We are looking for a Customer Team Lead to join our Trillium team! You will be responsible for managing customer relationships, developing customer strategies, and driving customer success. If you have a passion for customer service and a drive to help customers succeed, this is the job for you!

Overview:

The Trillium Customer Team Lead is responsible for leading a team of customer service representatives in providing excellent customer service to Trillium customers. The Team Lead will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction.

Detailed Job Description:

The Trillium Customer Team Lead will be responsible for leading a team of customer service representatives in providing excellent customer service to Trillium customers. The Team Lead will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. The Team Lead will be responsible for training and developing customer service representatives, monitoring customer service performance, and providing feedback and coaching to team members. The Team Lead will also be responsible for ensuring customer service standards are met and customer service policies are followed.

What is Trillium Customer Team Lead Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to lead and motivate a team
• Ability to manage customer inquiries and resolve customer issues
• Ability to train and develop customer service representatives
• Ability to monitor customer service performance
• Ability to provide feedback and coaching to team members
• Ability to ensure customer service standards are met
• Ability to ensure customer service policies are followed

What is Trillium Customer Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 3+ years of customer service experience
• 1+ years of experience leading a customer service team
• Knowledge of customer service standards and policies
• Knowledge of customer service software and tools

What is Trillium Customer Team Lead Job Knowledge?

• Knowledge of customer service standards and policies
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service processes and procedures

What is Trillium Customer Team Lead Job Experience?

• 3+ years of customer service experience
• 1+ years of experience leading a customer service team

What is Trillium Customer Team Lead Job Responsibilities?

• Lead a team of customer service representatives
• Manage customer inquiries and resolve customer issues
• Train and develop customer service representatives
• Monitor customer service performance
• Provide feedback and coaching to team members
• Ensure customer service standards are met
• Ensure customer service policies are followed