General Manager - Customer Service

Choose Greatness!! We are looking for an individual with a fantastic personality who shows lots of attitude whose high energy and sense of urgency is contagious. This role will be responsible for managing the day to day operations and all customer service related to enmarket QSR food production, training, customer service and product inventory. The General Manager will provide outstanding customer service while complying with all company standards, ensure all assistance is provided quickly and proficiently to maintain company culture. The General Manager will drive the team to be guest focused by focusing on the following behaviors: Be Fun. Be Clean. Be Right. Be Fast.

Essential Duties & Responsibilities

• Educate and train new employees on all brand standards and procedures
• Conduct inventory of store supplies. Place and receive order before needed
• Physical Requirements
• Drive Store Sales Through
• Conduct interviews and Hire
• Maintain proper staffing levels
• Educate guests on Brand Promise products and flavors
• Community and development involvement
• Educate and train employees on store cleanliness standards and ensure they are met on an ongoing basis
• Team Development
• Maintain proper inventory
• Maintain store cleanliness
• Greet customers with energy and enthusiasm
• Maintain a friendly and fun environment
• Sampling
• Problem solve inventory problems and manage orders
• Maintain proper hygiene and sanitation standards
• Train and develop team to grow the concept
• Drive store sales goals
• Order uniforms for new employees
• Educate and train employees on in-store promotions and other marketing initiatives
• Sample with a Smile
• Promotions
• Make happy people happier
• Use of hands and fingers to handle small tools, equipment, and money
• Exposure to cleaning chemicals and solvents
• Ensure team is fun and friendly attitude during transactions
• Order replacement uniforms
• Ability to walk, stand, move, traverse in quick bursts
• Understand daily Point of Sale responsibilities
• Ability to stand for long periods of time without breaks
• Ability to read, hear, understand, and respond to requests and to communicate information clearly using the English language
• Manage scheduling and payroll to meet store goals
• BOH and (POS) Responsibilities
• Ensure all staff maintains proper hygiene and sanitation standards
• Create and maintain a stable work environment and consistency in service offerings.
• Ability to stoop, bend, stretch, reach, reach above arms, stack, lift and carry objects and inventory weighing up to 50 pounds
• Local store marketing
• Inventory Control
• Separate staff if needed
• Process payroll
• Communicate with owners regarding issues/gaps in procedures/ and customer service initiatives
• Use of finger dexterity to use POS and KPS systems, as well as completing administrative work including writing, typing and filing
• Generate store sales goals
• Understand Back office system and pull necessary reports
• Keep bathroom area clean
• Ensure all County/City and State Health regulations are met and followed
• Tell the Brand Promise Story
• Ensure dining room; BOH; Kitchen and FOH is clean and safe
• Fill orders with accuracy
• Ensure all food is stored, held, prepared and served in a controlled, food safe manner
• Coach and motivate staff through goals
• Conduct performance evaluations
• Understand and explain all current promotions to guests
• Implement reward/recognition for staff to encourage increased store sales
• Working understanding of currencies accepted
• Communicate store sales goals to staff
• Comply with established company policies and brand standards
• Role model and train exceptional customer service
• Identify, coordinate and implement necessary tools for providing outstanding customer service through internal and external channels to effectively conduct business
• Follow up with staff to ensure goals are being achieved
• Maintain great working attitude toward customers, responsibilities, and peers
• Ensure all guest point of view areas are clean and safe
• Ensuring proper cleanliness of inventory storage

Reports To: QSR District Manager or Brand Manager

Eligibility Requirements

Hiring is contingent upon eligibility to work in the U.S.