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Customer Service Lead Jobs

Customer Service Lead Jobs
By Shepard At Houston, TX, United States
Ensure a completion of all data entry prior to invoicing
Manage onsite CSR work schedule for assigned events
Demonstrate critical thinking, problem-solving, and research skills
3-5 years of experience in customer service or tradeshow operations
Excellent written and verbal communication skills
Intermediate to advanced math skills
Customer Service And Fulfillment Lead (Lead In Training)
By Instant Imprints Boise At Boise, ID, United States
Lead independently, self-manage, make smart decisions and proactively address issues in a professional manner.
Create and manage a production schedule, utilizing our ShopVox technology platform, that drives maximum efficiency.
Complete all other assigned tasks and responsibilities.
1+ years of related (ex. retail, print shop, graphic design, sign production or embroidery) experience preferred but not required.
Strong communication (written/verbal) and people skills.
Your Exceptional Qualifications For This Role
Customer Service Lead Jobs
By MaineHealth At Portland, ME, United States
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: A high school diploma is preferred.
Outstanding organizational and communication skills.
Basic computer skills sufficient to use Microsoft Word, email, and internet programs.
Performs all of the duties and responsibilities of the Core and Associate level position.
The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
Customer Service Lead Jobs
By Caron Callahan At New York City Metropolitan Area, United States
Manage and respond to all customer inquiries
Manage customer returns and exchanges
Manage wholesale fulfillment and coordinating shipping info/invoices with buyers as shipments go out
Maintain and manage recycling and trash
Ship and fulfill all online orders including scheduling pick ups for orders
Assist with and fulfill orders for online sample sale
Customer Service Lead Jobs
By Apollo Tyres Ltd At United States
· Support office admin with phone triage / management.
· Implement backorder management within SAP,
· Great data entry skills and attention to detail
· Associate or Bachelor’s degree preferred or relevant work and educational experience.
Main Responsibilities / Job Summary
Experience into Off-Highway Tyres (Agricultural & Industrial tyres)
Customer Service Lead Crewmember
By Avelo Airlines At Orlando, FL, United States
Maintain knowledge of federal and company requirements and provide customer education to ensure adherence to our standards.
Strong attention to detail and multi-tasking skills with excellent time management skills.
Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards.
Follow all Federal requirements and company standards
Demonstrate proficient use of computers and systems for prompt customer processing and accurate data entry.
Team Lead, Customer Service
By CPSI At , Remote
Strong organizational, multi-tasking, and time-management skills.
Works closely with division and executive management
Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
Associates degree or a combination of relevant education and equivalent experience.
Robust benefits offering, including 401(k)
Exceptional at all duties & mentors all employees at and below the level of Manager.
Customer Service Lead Jobs
By Credo At United States
Interact weekly with the Zipline App to ensure all educational tools and knowledge stays up to date
Is aware of company process, policy and protocol and reaches out to their manager when clarity is needed
2 years of relevant experience in customer experience or comparable retail roles
A plus to have experience training others in a supervisory capacity
Proven ability to manage multiple deadlines and goal oriented
Provide quick and thorough responses to any customer inquires-leading with kind, thoughtful responses to ensure the highest satisfaction rating possible
Lead Retail Customer Service Associate
By FedEx Ground At Bellingham, WA, United States
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
$10,000 educational assistance plan during your career as a FedEx Office employee! Academic term and plan year maxes apply.
Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
Manages production flow to ensure all production orders are done right and on time
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
High school diploma or equivalent education
Lead Retail Customer Service Associate
By FedEx Ground At Memphis, TN, United States
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Manages production flow to ensure all production orders are done right and on time
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Lead Retail Customer Service Associate
By FedEx Ground At San Diego, CA, United States
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Manages production flow to ensure all production orders are done right and on time
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Lead Retail Customer Service Associate
By FedEx Ground At Ohio, United States
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Manages production flow to ensure all production orders are done right and on time
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Customer Service Team Lead
By PayZen At San Francisco, CA, United States
2+ years in customer service leadership role and team management skills
Collaborate with management to develop and implement customer service policies, procedures, and quality assurance measures
Identify areas for service improvement and implement strategies to enhance the overall customer experience
Stay updated on product knowledge, policies, and procedures to assist team members and address customer inquiries
Provide ongoing coaching and feedback to team members to enhance their performance and address skill gaps
5+ years of previous experience in a customer service role or similar position
Lead Customer Service Representative
By Circle K At Houston, TX, United States
Thinking quickly and offering suggestions
Retail and customer service experience
Sales associate or cashiering experience
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Work With Fun, Motivated People
401K With a Competitive Company Match
Lead Customer Service Representative
By The Shield Companies At Centennial, CO, United States
Leadership / management experience, preferred
Answer and log calls from customers, technicians, and management in internal, secure system
Benefits (employee as well as family)
Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
6+ months of customer service and/or conflict resolution experience, preferred
Lead Customer Service Representative
By Holiday Stationstores At Austin, TX, United States
Thinking quickly and offering suggestions
Retail and customer service experience
Sales associate or cashiering experience
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Work With Fun, Motivated People
401K With a Competitive Company Match
Lead Customer Service Representative
By Holiday Stationstores At Duncan, SC, United States
Thinking quickly and offering suggestions
Retail and customer service experience
Sales associate or cashiering experience
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Work With Fun, Motivated People
401K With a Competitive Company Match
Customer Service Lead Jobs
By COPELAND At Greenfield, IN, United States
REQUIRED EDUCATION, EXPERIENCE, & SKILLS:
PREFERRED EDUCATION, EXPERIENCE, & SKILLS:
Must be able to interface with all levels of management, both internal and external customers
Manage and resolve HVACR wholesale customer issues elevated beyond the CSR level.
Coordinate with Sales, Operations, Logistics, and Finance where applicable.
High school diploma and one to two (1-2) years of customer experience
Customer Service Lead Jobs
By Amerisleep At Scottsdale, AZ, United States
Take pride in crafting a memorable customer experience.
Strong written and verbal skills
Excellent computer and typing skills
Experience with the Google Suite is a plus.
1-3 years of experience in a sales or customer service environment.
Take part in company Leadership Training.
Team Lead, Customer Service (Onsite)
By Navient At Horseheads, NY, United States
Offer counseling and solutions for best processes including but not limited to where to find information
Perform side-by-side coaching to agents to provide real-time feedback on opportunities to improve agent performance and customer experience.
6-12 months of experience in a call center role
Effective listening and negotiation skills
Excellent written communication skills to include grammar, punctuation, and spelling
Excellent oral communication skills, including the ability to orally express moderately complex concepts clearly and quickly

Are you a customer service professional looking to take the next step in your career? We are looking for an experienced Customer Service Lead to join our team and help us provide exceptional customer service to our clients. As the Customer Service Lead, you will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for an opportunity to lead a team, this is the perfect job for you!

Overview The Customer Service Lead is responsible for providing excellent customer service and support to customers. They are responsible for ensuring customer satisfaction, resolving customer inquiries, and providing assistance to customers in a timely and professional manner. The Customer Service Lead is also responsible for managing customer service staff and providing guidance and support to ensure customer service goals are met. Detailed Job Description The Customer Service Lead is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. The Customer Service Lead is also responsible for managing customer service staff and providing guidance and support to ensure customer service goals are met. The Customer Service Lead is also responsible for providing feedback to management on customer service issues and trends. Job Skills Required
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
Job Qualifications
• Bachelor’s degree in a related field
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
Job Experience
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
Job Responsibilities
• Respond to customer inquiries and complaints in a timely and professional manner
• Manage customer service staff and provide guidance and support
• Provide feedback to management on customer service issues and trends
• Ensure customer satisfaction by resolving customer inquiries and complaints
• Monitor customer service staff performance and provide feedback
• Ensure customer service goals are met
• Maintain customer service records and reports
• Develop and implement customer service policies and procedures