Customer Lead Jobs

Description

Position Summary:

The Customer Manager will represent Bimbo Bakeries USA, across all brands. This position will be responsible for the sales and profit of all BBU products within assigned Customers. This position will also be responsible for managing corporate selling efforts; including promotional strategies, new items, displays, marketing initiatives. This position will be required to build and maintain solid business relationships with all decision makers within the Customer as well as with internal business unit partners.

Key Job Responsibilities

• Full year projection and volume forecast accuracy
• Responsible for any headquarter and member/group level business reviews with assigned Customers.
• Ensure compliance with all BBU safety programs promoted by the organization.
• Responsible for pre and post analysis on all promotions, in tandem with Customer Planning team, to identify and correct missed opportunities.
• Responsible for cultivating and maintaining long-term productive relationships with all retail customers assigned.
• Represent the company professionally during customer interaction and business activities.
• Develop and present business plans to attain sustainable growth and achieve true profits on an as-directed cadence.
• Provide strategic direction and plans for assigned Customers with the intension of positively impacting and influencing BBU’s short and long-term strategic priorities, with a specific focus on growing share and optimizing trade dollars.
• Responsible for overall sales of all BBU company products in specific divisions.
• Provide leadership and direction for all assigned Customer activities serving as a liaison between Customer team and Sales Operations organization.
• Convey timely contracts, incentive programs and marketing initiatives, and maintain up-to-date customer pricing files both internally via BBU’s systems and with within Customers’ systems.
• Garner competitive intel and develop action items that bring about overall improvement to BBU strategic brand portfolio.
• Work with Customer Planning team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management, thus optimizing total trade spend.
• Ensure a safe working environment for all associates through safety programs promoted by the organization.

Position Requirements

Key Behavioral Competencies:

• Experience and expertise in customer negotiations.
• Seek potential new business and perform special projects and assignments as requested by Leadership.
• Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results.
• Ability to respond effectively to direction if needed; works primarily as an independent contributor.
• Guides junior colleagues to set tasks and achieve objectives within project timeline.
• Results achiever
• Ability to manage a project budget.
• Ability to manage a moderately complex problem.
• Ability to work independently with limited supervision but maintain strong cross-functional relationships across teams
• Ability to manage an advanced area of work.
• Excellent presentation and communication skills required.
• Ability to provide a high level of customer support and service
• Additional duties as assigned.
• Ability to exchange detailed information and communicate messages to reach consensus.

Education And Work History

Bachelor Degree in business or related field preferred.

Ideal Candidate Will Possess

• Knowledge of Market6, 84.51, IRI, and margin miner a plus.
• Computer skills and proficiency, specifically PowerPoint, Excel, and Word, SharePoint and Outlook is required.
• A combination of training and experience that results in demonstrated competency to perform the work may be substituted.
• P&L, business analysis & merchandising experience preferred.
• Bilingual - English/Spanish a plus.
• Excellent organizational and planning skills.
• 5-7 years of related experience in customer relations or sales. CPG/DSD experience is preferred.
• Travel Required 50% or as needed across the country.
• At least 6 months experience leading and influencing others.
• Requires excellent written and oral communication skills, as well as the ability to effectively negotiate and influence others.
• Strong project management skills.
• Strong working knowledge of sales processes and procedures, space management programs and DSD operations.
• Must have strong analytical skills including financial reporting.

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Physical Demands

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.