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Customer Care Team Lead Jobs

Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Kroger Team Lead, Beauty & Wellbeing And Personal Care
By Unilever At Cincinnati, OH, United States
Proven experience leading teams is a must.
Strong financial acumen and negotiation skills.
Ability to strategically influence through clear, simple and concise communication skills
You believe in #winning…together: You partner directly with Meijer on both business basics and strategic projects to drive growth.
Fluency in IRI share data, POS data and Loyalty data.
Ability to set priorities amongst complex and conflicting objectives.
Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
Lead, Customer Care Training Delivery
By American Airlines At Dallas, TX, United States
Partners with Skyview 5 (SV5) and Skyview 6 (SV6) management to ensure operational efficiency whilemaintaining a professional learning environment
Airport Customer Care knowledge and hands-on experience
Manages the successful execution of ILT and virtual instructor led (VILT) training delivery
Identifies and prioritizes all Customer Care course offerings
Manages instructor team member schedules to ensure training needs are efficiently met for all domestichubs and field stations
3+ years of relevant experience
Team Operations Manager, Servicing Customer Care
By Figure At Charlotte, NC, United States
Conduct daily workforce management oversight based on established service requirements.
Oversee the day to day workforce management of the servicing Customer Care team and focus on delivering industry leading service
Assist workforce management in managing the Customer Success Advocate (CSA) shift schedule for accurate planning and shift coverage
Read, analyze reporting, and make data-driven recommendations to management
Manage product and tech escalations via the triage ticketing system
Participate in new training and licensing programs to expand the team’s capabilities
Business Analyst / Solution Lead - Customer Care
By Facebook At San Francisco Bay Area, United States
- Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, project management, teamwork and organization skills
- Project Management certification or Management degree
- Knowledge and experience in implementing customer support, self-service and experience programs
- Exposure to agile and scrum work management techniques
- Proven track record of project and time management
- Facilitate workshops with cross functional teams to gather detailed requirements
Customer Care Team Lead
By Fubo At United States
Lead the team to provide world-class customer experience
3+ years of team leadership experience, preferably in a contact center industry
Experience in tech support for TV/streaming preferred
Above-average knowledge of tech-related elements and troubleshooting tech devices (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Strong written communications and presentation skills
Fubo provides a highly competitive compensation based on experience and market standards
Customer Care Team Supervisor
By 2ULaundry At Charlotte, NC, United States
Own order feedback response management, ensuring all questions and concerns are addressed in a timely and effective manner
You have experience using an international workforce to delegate low-skill tasks away from your W2 staff.
Manage the team of 3-4 Customer Care Agents and 1-2 Dispatch (Delivery Driver Support) Agents.
Help reorganize Google Doc workflows into the Notion database for improved agent experience and scalability
Manage scheduling, timesheet approvals, and assist with other HR-related tasks
Own hiring and onboarding for all new team members, ensuring proper and effective training for all daily responsibilities
Team Lead, Customer Care (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Lead or assist with project initiatives, including providing requirements and testing.
Build proactive and meaningful customer relationships, with a focus on improving the customer experience.
Associate's degree or equivalent experience.
Two years of call center/customer service experience, preferably in the insurance/financial services industry or related field.
Communication, interpersonal and listening skills.
Customer Operations Team Lead
By Clipboard Health At United States
Oversee headcount and manage schedules based on anticipated demand volumes
Manage personnel and scheduling requests for Marketplace Operations direct reports
Delegate specific responsibilities to team members as appropriate
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Customer Service Team Lead
By REVOLVE At Cerritos, CA, United States
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories
• Experience with Microsoft word and excel
• 2+ years in customer service, help desk or call center experience in a retail environment
Child Care Team Lead
By VASA Fitness At , Ogden, 84404, Ut $15.50 an hour
Applicable and transferable experience, ideally from the child care or child education industries required
Managing operating costs: The CCL manages operating costs by controlling labor and equipment expense without sacrificing the needs of our Mini-Members
3+ years of experience building high-performing operations teams required
Bachelor's degree or applicable work experience required
Strong verbal and written communications skills and interpersonal savvy
The qualifications for this position include, but are not limited to, the following:
Team Lead Customer Operations
By KPS Global LLC At Fort Worth, TX, United States
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Associate Degree preferred, will consider experience in lieu of
2 years’ experience in Customer Service with estimating in engineered to order product.
Ability to set clear expectations and hold others accountable
Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Chicago, IL, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.
Customer Care Team - Business Development Coordinator
By Tooele Motor Company At Tooele, UT, United States
Proficient computer skills, ability to manage multiple systems.
Strong customer service skills and communication (written and verbal) Bilingual is a PLUS!
Paid training and real career growth.
Great flexible schedule – 30+ hour work week!
Great people with a great culture. We have fun at work!
401k, Medical, Dental, Vision, and Life Insurance
Customer Service Team Lead
By Raley's Supermarkets At , Roseville, 95747, Ca $25.61 an hour
Scholarship opportunities for continued education
Must display exceptional leadership skills; excellent interpersonal and communication skills.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
A Customer Service Team Leader responsibilities include
Team Lead, Customer Resolutions
By Ocwen Financial At , Saint Croix, Vi
Support employee career development by providing employees with opportunities to develop their knowledge, skill and abilities and conducting candid career conversations.
Well organized with strong time management skills.
Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule.
To perform this job successfully, an individual must have the following education and/or experience:
Minimum of three (3) years of experience in collections, customer service or other customer/client interfacing role required
Experience in a leadership capacity preferred
Customer Service Team Lead
By SunSource At Houston, TX, United States
Knowledge of industrial/hydraulic hose and gasket industry preferred
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Works with account managers to keep account activities up to date
Sell industrial and hydraulic hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system

Are you a customer service professional looking to take your career to the next level? We are looking for an experienced Customer Care Team Lead to join our team and lead our customer service team to success. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you are passionate about customer service and have the skills to lead a team, this is the perfect opportunity for you!

Overview:

The Customer Care Team Lead is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, ensuring customer satisfaction, and resolving customer issues.

Detailed Job Description:

The Customer Care Team Lead will be responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, ensuring customer satisfaction, and resolving customer issues. The Team Lead will also be responsible for training new customer service representatives, monitoring customer service performance, and developing customer service strategies. The Team Lead will also be responsible for developing and maintaining relationships with customers, and providing feedback to management.

What is Customer Care Team Lead Skills Required?

• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to manage multiple tasks and prioritize
• Excellent problem-solving and decision-making skills
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant regulations and laws
• Ability to work in a fast-paced environment

What is Customer Care Team Lead Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in customer service or related field
• Proven track record of leading and managing a team
• Proven track record of providing excellent customer service

What is Customer Care Team Lead Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant regulations and laws

What is Customer Care Team Lead Experience?

• At least 3 years of experience in customer service or related field
• Proven track record of leading and managing a team
• Proven track record of providing excellent customer service

What is Customer Care Team Lead Responsibilities?

• Lead and manage a team of customer service representatives
• Train new customer service representatives
• Monitor customer service performance
• Develop customer service strategies
• Develop and maintain relationships with customers
• Resolve customer issues
• Provide feedback to management