Tcos Eqs Planner Scheduling

Job Overview

The TCOS EQS Planner Scheduling is responsible for coordinating, planning, and scheduling all work associated with the installation, movement, and removal of equipment. This position acts as a key contact to customers to assure quality work and service is attained by working cross-functionally to achieve successful completion of work.

Duties & Responsibilities

• Develops plans to manage all scheduled service work requests to achieve maximum productivity and customer satisfaction
• Follows up with Corporate Equipment Manager on necessary items as required
• Communicates with customers, equipment services team members, and other cross-functional partners to ensure alignment on the timing of scheduled work
• Performs limited warehouse and administrative duties and other duties as assigned on an as-needed basis
• Schedules the reset team to locate equipment and schedule resources using Sharepoint
• Reviews inventory levels to assure equipment is on hand when needed

Knowledge, Skills, & Abilities

• Sales lead generation experience (preferred)
• Proficient computer skills
• Considerable time spent sitting in front of a computer and on the telephone
• General office environment within a warehouse setting
• Organizational, prioritization, and decision-making skills
• Intermediate level with Microsoft Office Suite
• Occasional lifting, walking, bending
• Self-motivated
• Customer relations and phone etiquette experience (in a call center environment preferred)
• Collaboration with others to accomplish tasks
• Work independently and within a team environment (with minimal supervision)
• Time management abilities
• Customer Service experience

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

N/A

Work Environment

Office environment

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