Tax/Data Analyst - Remote ($56300.00 - $110400.00 / Year)

Overview

Join employer, the largest interaction expert team in the market, and enhance customer experience during each interaction. As a customer service representative, you will have the chance to interact with people from all walks of life and no two days will be the same. We offer competitive wages, full benefits, paid training, paid time off, employee wellness and engagement programs, and the ability to work from the comfort of your home.

Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Track all call related information for auditing and reporting purposes
• Respond to requests for assistance and/or possible processing payments
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Escalate interactions when necessary and appropriate
• Calmly attempt to resolve and de-escalate any issues

Qualifications

What employer is looking for:

• Be proficient in PC operation and navigation
• 6 months customer service experience minimum
• Typing 25 WPM
• 18 years of age or older
• High School Diploma or equivalent

Work From Home Requirements

• Dedicated workspace
• High Speed Internet required, proof of internet speed required

Being One Of Our People

It is employer's mission to always provide an environment for our employees that promotes happiness from the inside out. When employees work with us, they are valued and inspired to learn, to teach, and to grow. We want employees to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want employees to be and feel at their best, always.

Additional Information

employer is an Equal Opportunity Employer.

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