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System General Manager Jobs

Company

Cable ONE
Address , Mccomb, 39648, Ms
Employment type FULL_TIME
Salary
Expires 2023-07-28
Posted at 11 months ago
Job Description
:
At Cable One and our family of brands (Sparklight, Hargray, Fidelity Communications, ValuNet, and CableAmerica), we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Sparklight, a member of the Cable One family of brands, is currently recruiting in our McComb, MS market looking for a committed, proactive, helpful System General Manager. In this role, you have overall management of McComb, MS, including community and government relations, operations, maintenance, and associate engagement and development. You will ensure optimal customer satisfaction, profitability, and smooth operations of assigned areas. As System General Manager, you will also be involved in all aspects of the deployment, growth, and operations of all cable services and products for residential and business customers.
What you will do to contribute to the company's success
  • Plans, directs, and coordinates the management of a cable system or multiple cable systems.
  • Creates and monitors accurate operating and capital budgets for the system. Assumes P&L responsibility.
  • Analyzes, plans, executes, and revises system activities and marketing to maximize subscriber and cash flow growth while minimizing capital and operating expenses.
  • Maintains full awareness of the competitive footprint, including initiatives and offers; Analyzes and reports on data, recommending competitive response to any potential and existing competitors.
  • Ensures high levels of associate satisfaction with periodic feedback sessions and actively engaging in associate relations, training, development, and accountability.
  • Measures and analyzes key performance trends; develops action plans to address opportunities for improvement and operating efficiencies, along with actively participating in the implementation of these initiatives.
  • Takes on all duties needed to help drive our Purpose and follow our Values and Basic Principles.
  • Promotes and ensures engagement in company-wide initiatives, such as safety programs, inclusion and diversity efforts, and compliance-related training.
  • Manages projects that drive improved customer experience, process improvement, and cost reduction throughout the full customer lifecycle, including deploying and executing identified deliverables.
  • Represents system in community affairs, including participation in civic organizations and community events.
  • Engages with community leadership, local franchise authorities, and state and federal officials, developing and maintaining positive relationships.
  • Increases and maintains system customer satisfaction by facilitating processes to exceed standards in plant health, customer service, and technical operations.
  • Provides quality coaching, development, delegation, leadership, and direction to a high performing team. Cultivates, pursues, and promotes a culture of continued excellence through individual and team growth.
Qualifications
  • Experience with both technical operations and customer operations ideal.
  • Valid driver's license with a good driving record
  • A minimum of 5 years progressive experience in telecommunications or related industry, ideally in a managerial role for a cable system or large department.
  • Demonstrated ability to create and maintain highly effective teams.
  • Inspirational leadership skills with proven ability to drive engagement and associate satisfaction.
  • Associate degree required. Bachelor's Degree preferred. Equivalent experience in a managerial role for a cable system may substitute for education requirement.
  • Up to 15% domestic travel.
  • Knowledge of marketing and competitive strategies.
  • Ability to prioritize, organize, and handle multiple projects and tasks effectively.
  • Proficiency with software applications such as Microsoft Word, Outlook, Excel, and Power Point.
  • Strong written and verbal communication skills, along with exceptional listening skills.
  • Ability to utilize and analyze metrics and data.
  • Strong problem analysis, decision-making and problem resolution skills.
  • Successful track record in managing budgets and/ or P&L responsibility.
Core Competencies
  • Committed: Values each and every customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
  • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Group Legal plan with Identity Theft Protection
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - Cable One will match 100% of the associate's contribution (up to 5%) starting day 1 of employment
  • Life insurance (self, spouse, children)
  • Medical, dental, and vision plans – start when you start!
Additional Perks
  • Collaborative work environment
  • Annual community support to various organizations across the U.S.
  • Advancement opportunities
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Associate recognition & awards programs
We’re an Award-Winning Organization!
  • Forbes’ “America’s Best Midsized Employers” 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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