General Manager Jobs

About Us

At Clarion Home Services Group, we are dedicated to creating a differentiated experience within the home services industry through building an enterprise comprised of high-quality and growing brands, supported by a best-in-class organizational culture, team, and operating model. The business aspires to triple in size in the next few years (and has done so in the last 2 years) driven by an aggressive acquisition and organic growth strategy combining the best of our local brands’ teams and processes with a strong profitable growth-focused enterprise structure.

As a strategic partner to local business owners, we are committed to providing value added tools and strategies to accelerate growth of local brands, while supporting the local heritage.

For our employees and customers, our mission is to “answer the call”.Whether it be through creating a great place to work, or a great place to come home to, we are dedicated to serving in differentiated ways that lead to “Happy & Healthy Homes”.

As General Manager, you will plan and oversee the daily operations of the branch location to ensure budget and Key Performance Indicators (KPI’s) are achieved.This position will report to the Chief Operations Officer.

The ideal candidate will be:

•An independent and organized candidate who is passionate about process improvement and adapts well in a fast-paced environment.

•A Level 5 leader who empowers, enables, and creates a rewarding and fulfilling environment for the team.

•Able to partner closely with senior leadership and business partners at all levels effectively.

Responsibilities

•Responsible for overall success and management of the Residential and Commercial Plumbing service center

•Lead employee teams to provide customers with 5-Star Service

•Assume full operational responsibility for profit and loss related activities

•Establish a team culture among all personnel that is transparent and supportive

•Conduct 1:1s weekly with all direct reports

•Monitor and manage to the policies and procedures of the Company

•Monitor and assess job satisfaction of all employees by conducting annual performance evaluations of all employees

•Performing financial and Key Performance Indicators (KPI) analysis of the Company to identify any potential problems or areas of needed growth

•Handles discipline and termination of employees as needed and in accordance with company policy.

•Measures productivity by analyzing performance data, financial data and activity reports

•Serve as support agent of Clarion’s initiatives. Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations.

•Assists with budget preparation for the location

•Develop new programs to drive organic growth in the Company

Requirements

•Bachelor’s degree preferred but not required

•At least 5 to 7 years of experience managing a service team

•Proficient in Microsoft Office Suite or related software

•Ability to interact and execute at all levels of the company

•Excellent verbal and written communication skills

•Professional attitude in leadership and financial meetings

•Organizational skills and attention to detail

•Analytical and problem-solving skills

•Sense of urgency and strong interpersonal skills

•Financial Acumen – ability to read and interpret financial statements

•Comfortable with a fast-paced, multi-task and agile working environment

•Team player – flexible, able to adjust to shifting priorities; positive “can-do” attitude

•Ability to travel up to 1 to 3 days monthly

This position is based in Plymouth, Michigan, with limited travel to the region that it supports as needed. We offer an attractive compensation and benefits package, to include base salary, target bonus, equity, and additional benefits such as medical/dental/vision options, retirement/401(k) plan, etc. The opportunity for growth within this evolving and fast-growing organization is excellent.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin gender, sexual orientation, age, marital status, veteran status, or disability status.