System Administrator Or System Administrator Senior

WHO WE ARE:

The Information Technology (IT) Division lays the foundation for TRS to deliver excellent service experiences across the organization and with our members. We serve with purpose through mentorship and collaboration across a diverse team unified by innovation to create technology and information solutions that have a positive impact on our members’ lives.

We invite you to join one of Austin’s Top Workplaces. TRS offers a best-in-class combination of technology and continuous learning opportunities to equip you to solve problems, expand your knowledge, and create impact for 1 in 20 Texans.

• Creates new software packages and task sequences for application and patch distribution via SCCM.
• Creates Scripts using PowerShell.
• Provide documentation and training to Service Desk support team.
• Maintains and enhances Windows Desktop builds (imaging) via SCCM, application packaging, and endpoint rollout processes.
• Creates desktop imaging and deployment tools.
• Responsible for keeping up with trends in technology relating to Microsoft OS and applications.
• Analyzes and resolves high-level desktop system and application problems.
• Actively involved in Active Directory infrastructure and Group Policy Objects.

• Coordinates project related work and production
• Collaborates with cross-functional teams to ensure timely completion of projects.
• Maintains project tracking and provides status reports to senior leadership.
• Participates in special Information Technology projects as assigned.
• Plans and coordinates hardware and/or software implementation efforts.

• Escalates trouble call assignments as required, notifying management of critical outstanding issues.
• Troubleshoots complex PC hardware and software problems with users, determines source and advises on appropriate actions.
• Documents all work performed in a highly detailed and accurate manner.
• Helps teach and guide users on new and innovate ways in the use of technology to achieve their business needs.
• Performs related work as assigned.
• Ensures status is provided to agency users regarding IT related issues and outstanding Client Services calls.

• Developing, maintaining and enhancing Windows Desktop builds (imaging) via SCCM, application packaging, and endpoint rollout processes.
• Builds, configures, and troubleshoots Windows Services Update Server (WSUS). Including testing and deployment of critical security patches and Windows Defender Antivirus updates.
• Creates Scripts using PowerShell.
• Creation of desktop imaging and deployment tools.
• Troubleshoots networking and operating system problems.
• Monitor primary site and all SCCM clients in order to maintain high service availability.
• Responsible for keeping up with trends in technology relating to Microsoft OS and applications.
• Creation of new software packages and task sequences for application and patch distribution via SCCM.
• Analyzes and resolves high-level desktop system and application problems.
• Actively involved in Active Directory infrastructure and Group Policy Objects.
• Provide documentation and training to Service Desk support team.

• Leads or participates in special Information Technology projects as assigned.
• Coordinates, schedules, and assigns project related work and production.
• Plans and coordinates hardware and/or software implementation efforts.
• Collaborates with cross-functional teams to ensure timely completion of projects.
• Maintains project tracking and provides status reports to senior leadership.

• Helps teach and guide users on new and innovate ways in the use of technology to achieve their business needs.
• Troubleshoots complex PC hardware and software problems with users, determines source and advises on appropriate actions.
• Documents all work performed in a highly detailed and accurate manner.
• Ensures status is provided to agency users regarding IT related issues and outstanding Client Services calls.
• Performs related work as assigned.
• Escalates trouble call assignments as required, notifying management of critical outstanding issues.

• Bachelor’s degree from an accredited college or university in information technology, computer science or a closely related field.
• High school diploma or equivalent and additional full-time experience in information systems, telecommunications, computer operations or similarly related experience may be substituted on an equivalent year-for-year basis.

• A master's degree or doctoral degree in a directly related field may be substituted on an equivalent year- for-year basis.
• Experience with System Center Configuration Manager.
• Experience with PowerShell scripting.
• Four(4) - Five (5) years of full-time directly related, progressively responsible experience in Systems Administrator or similarly related experience.

• None

• One (1) year of Project Management experience which includes the preparation of project related documentation, planning & managing project activities, and the implementation of projects or maintenance activities.
• Experience with VMware View.
• Working knowledge of helpdesk management software and general helpdesk best practices and processes.
• Experience with PowerShell scripting.
• Experience with System Center Configuration Manager.
• Certification in Microsoft Office and/or Operating Systems.
• Experience assembling, installing and repairing PC hardware and software.
• Training and/or certification in ITIL v3
• Experience with BitLocker Encryption.
• Experience with McAfee Endpoint Encryption.
• Experience with Intune Administration.

• Considerable knowledge of the practices, principles, and techniques of computer operations.
• Considerable knowledge of Microsoft Windows operating systems, Office suites, and general PC hardware and software used in a business environment.

• PowerShell scripting with the ability to create and modify as needed.
• Exceptional skill in communication of complex technical information via telephone to people of all levels of technical skill and knowledge.
• Using a computer in a Microsoft Windows environment with work processing, spreadsheet and other business software.
• Exceptional skill in troubleshooting complex PC hardware and software problems.
• Creating SCCM packages and task sequences.
• Planning, organizing and coordinating work assignments to effectively meet frequent and/or multiple deadlines, handling multiple tasks simultaneously, and in managing conflicting priorities and demands.

• Work extended and irregular hours due to internal and external obligations, and to travel occasionally for training.
• Establish and maintain harmonious working relationships with co-workers, agency staff and external contacts, and to work effectively in a professional team environment.

Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at [email protected] with questions or for additional information.

To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.

For more information, visit www.trs.texas.gov.