Salesforce Administrator Jobs

Job Summary

The Salesforce Administrator supports the management of Salesforce for the Mitchell E. Daniels, Jr. School of Business Salesforce Org within the Purdue University (PanPurdue) Salesforce infrastructure. The administrator is responsible for the secure and efficient management of data within the system, day-to-day management of system extensions and tools, troubleshooting issues, drafting, and presenting reports and dashboards on performance analytics, anticipating and accounting for current and future Salesforce needs for the school, and adapting the school’s system training and general approach to the evolution of the university’s Salesforce environment. In addition, the administrator serves as a resource and support personnel for some development work that augments or enhances the Salesforce ecosystem. As the school’s primary power user of Salesforce, the administrator also works with counterparts across campus and those serving to support the larger Salesforce development on campus.

About Mitchell E. Daniels, Jr. School of Business: The Mitchell E. Daniels, Jr. School of Business aspires to take a top 25 program and transform it into a top 10 program that competes for the best students in the country. The key components of this transformation are

• Transformational Experiences. Growing undergraduate research, study abroad, and case competitions while significantly expanding experiential learning via internal programs and corporate engagement.
• Integrated Learning Ecosystem. Programs that enhance learning outcomes by: improving faculty course design and classroom presence; expanding alumni- and executive-in-residence programs; developing peer mentoring and tutoring networks; adopting advanced learning technologies; and building out core tools digital libraries.
• Career Bound and the Larsen Leader’s Academy. Programs that sharply improve students’ professional competencies by providing enhanced coaching and mentoring alongside an integrated curricular/co-curricular approach to professional development.
• Curriculum Innovation. A systematic process for: creating new degree programs that leverage the unique strengths of Purdue and the School of Management; engaging in continuous quality improvement via external program reviews for existing programs; and strengthening the integrated management core.

Remote work will be considered for this position based on the candidate’s location and interest

Required:

• Ability to critically evaluate business requests from the underlying true needs of the organization
• Bachelor’s degree in computer science, IT, Business, or a related field
• Demonstrated ability to troubleshoot difficult technical issues
• 4 years of relevant experience using Salesforce or related technical experience
• Strong analytical and problem-solving skills, with an ability to develop creative solutions
• Demonstrated ability to work independently with limited supervision on daily tasks and projects
• Exemplary customer service through frequent communication, positive relations, and prompt support
• Excellent project management skills with keen attention to detail and the ability to effectively prioritize work
• Ability to communicate complex and technical subject matter effectively to all levels of the organization: orally and in writing
• Competency in gathering and documenting business requirements
• Understanding of Salesforce best practices and familiarity with Salesforce environments

Preferred:

• Experience working with Higher Education EDA structure
• Advanced Administrator Credentials
• Knowledge of ETL tools (example: Skyvia)
• Experience working with Agile methodology
• Certified Salesforce Administrator
• Knowledge of SOQL and ERDs

Additional Information:

• A background check will be required for employment in this position
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
• FLSA: Exempt (Not Eligible For Overtime)
• Retirement Eligibility: Defined Contribution Waiting Period
• Purdue will not sponsor employment authorization for this position
• To learn more about Purdue’s benefits summary

Career Stream

Professional 3
Pay Band S075
Link to Purdue University's compensation guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/staffpb.php
Job Code #20003459
Link to Career Path Maker: https://cpm.mendixcloud.com/?_ga=2.56634154.1642976899.1566391267-1652204999.1559663560