Supervisor - Field Customer Service

Plans, directs, and supervises field customer service functions including meter reading, turn-ons and turn-offs, and collection activities. Provides on-site support to walk-in office customer service representatives. Works in conjunction with other local supervisors and managers as needed.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Schedules, monitors, and evaluates the work of direct reports and/or contingent workers.
2. Ensures compliance with applicable rules, regulations, policies, and guidelines.
3. Manages department budget, maintains cash controls, and supports the employee hiring process.
5. Facilitates shared/switched meter and theft of service investigations.
6. Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Supports the achievement of Priority Targets.
7. Promotes safety of employees, the public, contractors, and company facilities by implementing action items and participating in results driven safety initiatives.
8. Fills the emergency preparedness role of Wires Down Branch Director which requires after hours availability.

Skills and Requirements

• Prior customer service experience required
• Bachelor’s Degree with a minimum of 4 years relevant experience, or Associates Degree with a minimum of 7 years relevant experience, or High School/GED and 10 years relevant experience required.

Desired Skills/Abilities/Experience:

• Strong customer service and leadership skills.
• Knowledge of and experience with scheduling and routing software
• Knowledge of and proficiency with SAP-CCS and Microsoft Office Suite
• Good verbal and written communication skills.
• Prior supervisory experience is preferred

Competencies

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country