Field Customer Service Representative Jobs

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High School Diploma or GED; OR 1 to 3 years’ experience in contact center or retail services industry, preferred.

Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.

Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Competitive weekly base pay of $18/hour.

Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.

Experience with protective relays is highly desirable.

Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

Work on assigned projects for electrical equipment

Deliver technical solutions to customers

Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations

Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Acts as the primary contact for customers warranty issues, exhibits solid warranty knowledge, and provides the highest level of customer satisfaction

Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements

Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim

Excellent communication skills and ability to ensure customer satisfaction

Computer skills and ability to adapt to company systems

Experience communicating professionally with customers and upper management on project status

Working knowledge of safety requirements while working on low voltage systems

Gather site POC signatures of approval on work and update management on progress

Forklift experience with Active OSHA-approved forklift driver certification

Assist in scheduling, communicating and coordinating installation to meet contract requirements

Provide local stakeholders and senior managers clear and timely updates on current installation status

Reviewing technical documentation to identify planned maintenance action requirements;

Prior experience with JLTV operation and training and/or the Marine Corp Systems Command is desired

Prior relevant experience to provide classroom and physical practical exercise instruction for Operator New Equipment Training (NET) for LTV platforms

Knowledge of military wheeled vehicle maintenance processes, licensing, policies, culture, operation, and training

Ability to meet all OCONUS location-specific requirements as outlined by DoD 4500.54-G, Foreign Clearance Guide

Knowledge of parts, materials, and processes related to electrical and mechanical components

Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

Where regionally required, the FSR II will hold and maintain an offshore medical and survival certificate and/or other training/certifications as needed.

The incumbent will have served a recognized apprenticeship or equivalent period of training.

The FSR II will have the ability to program and basic troubleshooting on PLC systems.

Previous experience with industrial machinery (or military experience equivalent)

Strong diagnostics and technical aptitude, including knowledge of AC & DC electrical, mechanical and hydraulics

Strong PC and organizational skills

Excellent professional customer service and communication skills

A competitive hourly wage, plus the opportunity for overtime

Paid vacation, personal days, parental leave, bereavement pay, and 10 company paid holidays

Higher experience/skill levels may balance lower academic qualifications, and vice versa.

Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

Manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability.

Experience in an overseas/offshore environment is preferred, also familiarity with rotating equipment and PLC systems.

Experience using power equipment, bench tools, hand tools, and inspection equipment.

Experience following documented instructions including engineering drawings, schematics, and blueprints.

1 to 3 years of experience

Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Cabinets, Countertops

All Qualifications in Level I plus:

2 to 5 years of experience

Good verbal communication skills for customer contact production

All Qualifications in Level II plus:

Note: This is new advertisement for

Utility Field Customer Service Worker

. You must apply if you are still interested in this position.

Complaint management, negotiation and conflict resolution skills.

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

Facilitates filing and completion of all AAA contracts and requirements.

Manages costs per call, discussing potential reasons for high / low KPI scores and trends.

Annual salary starting between $60,715 to $72,800. Pay rate will be determined based on experience and may exceed starting rate.

Medical, dental and vision benefits

Minimum 3 years SIGINT systems operator and maintenance experience

Experience in trouble-shooting of ethernet and RS-232 connectivity issues.

Experience in radio communications monitoring.

This position offers relocation based on candidate eligibility.

Resolves maintenance and operational issues.

Monitors product performance and makes recommendations for resolution of potential issues.

Conduit to the field - conduct regular meetings with field personnel and managers to share company information, updates, etc.,

Minimum of 3 years of working experience with a railroad or other technical agency,

Excellent English language technical communication skills in speaking, reading, and writing,

Must possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products,

Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!

Ensure the provision of high-quality technical advice to the maintenance workforce to enhance equipment reliability of a new locomotive fleet,

Minimum 3 years of experience in the Commercial Bus Industry

Excellent written and verbal communication skills

Lock Out Tag Out certification

Troubleshooting aspect is imperative / need to have knowledge on EV buses required.

Individual hired must be located in Orange County or surrounding areas*

Travel to customer’s location in the Greater Los Angeles region, not limited to travel throughout the United States.

Generate reports to communicate and build a database of customer feedback and knowledge.

Bachelor’s Degree in a technical field or equivalent in experience.

10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.

Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy)

Self-starter with good organizational and planning skills.

Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.

Provide indirect support through administering the warranty, rework, Customer Relations, and claims processes.

Increased revenue by ‘up selling’ in a proper install environment

Efficient execution of repairs, when required

Facets of the FSR Role

The role of the FSR position is to

provide indirect support through administering the warranty, rework, Customer Relations, and claims processes.

Minimum 3 years of experience in the Commercial Bus Industry

Excellent written and verbal communication skills

Lock Out Tag Out certification

Between 2-8 years of experience required

Troubleshooting aspect is imperative / need to have knowledge on EV buses required.

Travel to customer's location in the Greater Los Angeles region, not limited to travel throughout the United States.

Knowledge of and experience with scheduling and routing software

Prior customer service experience required

Prior supervisory experience is preferred

Knowledge of and proficiency with SAP-CCS and Microsoft Office Suite

Good verbal and written communication skills.

Strong customer service and leadership skills.

Complete various other components within their duties such as; managing idle times and other time management related factors.

Exhibit a good working relationship with contract manager and/or contract holder and OPUS in completing the tasks assigned to this position

Knowledge of proper meter service repair, maintenance (preventive and corrective), and installation

Knowledge of meter configuration and application

Knowledge of meter reading systems, software and mobile devices

Knowledge of basic Cross Connection Control regulations

You are someone who brings strong field engineering, technical direction, and or outage management knowledge on steam turbines and generators.

You have the ability to manage the commercial business needs in addition to the technical requirements

Knowledge & experience within the power generation equipment.

You have experience with GE, Alstom, and other manufacturers Fossil steam turbines and generators.

Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs.

Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE