Customer Service Supervisor - Financial Services

Position Overview

Applications Accepted From: ALL PERSONS INTERESTED

PN#32016

Division: Financial Services Division

Location: 500 McKinney

Workdays & Hours: Monday- Sunday 8:00 am - 8:00 pm

• Subject to change*

Description Of Duties/Essential Functions

The Houston Public Library seeks an energetic, self-motivated, detail oriented, superior interpersonal, organizational, and communication skills as well as customer-service driven individual to join the Financial Services team.

This Position Responsibilities Will Include

Essential job duties and responsibilities include:

• Assisting to educate and guide department employees regarding travel policies and procedures’, maintain accurate travel reports for all conferences.
• Prepares and maintains financial reports.
• Responding to vendor inquiries and complaints as necessary.
• Serving as back-up to financial service’s departmental liaison to research problems and management inquiries.
• Performing specialized and complex accounting and auditing tasks, maintains control records, and prepares reports and records as requested.
• Supervising, planning, organizes, and coordinates financial services activities for accounts payable.
• Processing, reviewing, preparing, correcting, and approving payment documents and reports for all funds, assisting to ensure all Private Fund transactions are paid and recorded in accordance with the funds, endowments, and grants stipulations and guidelines.
• Performing other duties as delegated by the CFO, including issues and information of a highly sensitive nature.
• Handling the general Accounting and Investigations for all accounts payable.
• Monitoring, tracking, reporting, and investigating accounts as necessary in accordance with Governmental Accounting policies and procedures.

Applicants are encouraged to submit a Cover Letter and Resume when applying. .

WORKING CONDITIONS

Position requires stooping and bending; lifting of materials up to 50 pounds. Must be able to effectively communicate orally and in writing

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

Experience Requirements

Four (4) years of administrative or customer service related experience is required.

Substitutions: Associate's degree may be substituted for up to two (2) years of experience. Bachelor's degree may be substituted for up to four (4) years of experience.

License Requirements

A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred.

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

• Preference will be given to the applicants who understands account and finance processes and operations.

GENERAL INFORMATION

Selection / Skills Tests Required

Department may administer skills assessment test

SAFETY IMPACT POSITION

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification .

PAY GRADE: 18

APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1439.

If you need special services or accommodations, 832-393-1439 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.