Supervisor - Airport Operations Customer Service, Part-Time 30 Hours

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The salary for this position is $51,700 - $64,900 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

United offers all it’s airport employees based at SFO Airport free medical coverage. This includes medical coverage for employees and their qualified families members such as spouses, domestic partners, and children at no cost. Coverage is in a gold level, high quality medical plan. Employees also have access to dental coverage where United pays 80% of the cost! In addition to medical and dental coverage, United also provides life and accident insurance and employees can enroll in additional coverages such as vision coverage, long-term disability, critical illness, and hospital insurance.

Key Responsibilities:

• Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
• Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
• Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
• Complete all required regulatory and Company required documentation of activities
• Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
• Provide front-line employees with regular mentoring, feedback, and recognition as appropriate
• Serve as a subject matter expert on safety, service, and procedures
• Ensure consistency on operational service and product delivery
• Provide leadership and oversight of a work area and front-line employees in an operational environment
• Assess and delegate the appropriate work assignments to front-line employees
• Supervise the performance of a team and work area, acting as vital to ensure daily operational goals are met
• Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Support standard work and continuous improvement processes
• Participate in collateral projects

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Strong sense of ownership, understands operations and how to translate knowledge to business goals
• Decision making with an ability to lead
• Reliable, punctual attendance is an essential function of the position
• High School Diploma, GED, or education equivalent
• Customer Focus
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
• Experience leading and influencing a team and customer service experience
• Proficient in IT systems and common software appropriate to work group
• Planning/multi-tasking
• Continuous improvement
• Safety orientation
• Conflict resolution, accountability, teamwork, engagement/motivation
• Strong written and oral communication skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

What will help you propel from the pack (Preferred Qualifications):

• Experience working in Airport Operations, including Customer Service
• Computer skills including Microsoft Office (Outlook, Word, Excel)
• Experience leading Union personnel a plus
• Bachelor's Degree or relevant job experience will be equally considered

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

United will consider applicants with criminal histories consistent with the Fair Chance Ordinanc