Retail Sales Associate / Customer Service

Overview

Elements Massage has a new studio opening soon in Alamo, CA. We are recruiting for multiple front desk Wellness Membership Advisors (full-time and part-time). We will be open 7 days a week Monday through Saturday 9am to 9pm; Sundays from 10a-7pm. Preference will be given to those available nights and weekends.

We will conduct interviews between 5/10/23 - 6/9/23, and you should be available to start training the week of 6/26/23, leading up to our grand opening July 1st!

If you’re looking for a retail sales associate / customer service position, in a peaceul atmosphere where you can positively change the lives of clients in a meaningful way, then look no further! Come be a part of building a strong team, in a beautiful new massage studio at the heart of a fantastic community in Alamo.

Culture

At Elements Massage Alamo our goal is to create a culture that is friendly, supportive, and feels like a family; a place where you WANT to come to work and make a difference in people's lives everyday! You will be encouraged and supported to use your knowledge, skills, and training to provide superior customer service to massage studio clients.

Elements Massage was founded by a massage therapist, so we do things just a little differently. We'd love to show you what makes us special!

Benefits/perks

• Optional participation in CalPERS retirement benefits program
• Paid time off (PTO) annually
• As a W2 employee, you earn California sick pay
• A complimentary monthly massage at the studio
• Monthly bonus pay based on meeting wellness membership sales targets
• Optional participation in supplemental benefits through Alfac
• Competitive base pay, of $17.00 to 21.00 per hour depending on experience

What You Will Do

• Follow our proven sales process to sell a no-hassle massage wellness membership program and build customer loyalty.
• Work in a peaceful, relaxing setting where you can make a difference in people's lives everyday.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications

• Driven to create the best work environment for the employees and the best experiences for the client.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish your value with attention, hospitality, and execution.
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.