Subrogation Regional Claims Leader (100% Remote)

Job Position/Title: Subrogation Regional Claims Leader

• NOTE: Ideal candidate will have prior subrogation/arbitration experience within the insurance industry (specifically auto/home/property). Must be able well polished and be able to talk about their history of results.

Location: 100% Remote (anywhere in US)

Job Summary:

The Regional Claim Leader (RCL) is responsible for designing, developing, and implementing projects and initiatives with their asigned field discipline that aligns with Claims strategic direction and supports strategic goals. The RCL manages the operations of a Market Claim Office (MCO), Regional Claim Office (RCO), or Centralized Services Office, including leading, training, inspiring, engaging and motivating leaders and employees in one or more business segments with a focus on collaboration, innovation, and customer centricity. The individual analyzes results and develops strategies and action plans to lead the office in the achievement of operational goals related to customer service, loss cost management, and expense controls. The individual is responsible for complex claim decisions, identification of hiring, training, and succession planning opportunities, and the development and implementation of short and long term strategies and process improvements to achieve corporate financial outcomes. The individual is also accountable for human resources duties, including resource management, hiring, performance management, talent development and compensation planning.

Key Responsibilities:

Customer Service

• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Manages and resolves escalated customer communications, concerns, conflicts or issues
• Reviews customer satisfaction results; develops and directs business unit action plans
• Develops business strategies that ensures a focus on customers

Administration and Operational Management

• Develops strategies and opportunities for operational improvement
• Compiles and analyzes key metrics and operational reports and develops action plans to improve claims processes and customer service to sustain existing customer base and attract new customers
• Collaborates with other AORs to define, develop and implement recommendations for operational, loss cost, and/or expense reduction improvements
• Assures MCO/RCO or Centralized Services Office compliance with company policies, procedures and reporting requirements
• Ensures compliance to company, state, and federal compliance rules and regulations
• Identifies issues and potential solutions on all aspects of the claims business
• Establishes operational strategies, goals and objectives for Claim Service Leaders (CSL) and the MCO/RCO or Centralized Services Offiice in alignment with CSA and corporate goals

Supervisory/People Management

• Manages and monitors human resources including employee training, recruitment, development and evaluation; recommends promotions, merit increases, succession planning, and terminations, and advises on opportunities for improvement, training, and development
• Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
• Leads teams in understanding the link between Allstate objectives and their contributions
• Effectively coaches and provides development/career guidance for direct reports
• Leads and implements change management initiatives for the MCO/RCO or Centralized Services Office
• Communicates business trends and issues to employees
• Directs and analyzes workflow and determines hiring and staffing needs
• Encourages and motivates team to achieve compassionate customer service, operational performance goals, and established MCO/RCO or Centralized Services goals
• Fosters a collaborative environment that inspires and motivates a large number of employees
• Ensures understanding of business objectives, results, processes, etc. with their direct reports
• Administers company Human Resources policies
• Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
• Partners with senior leadership to determine and develop talent management strategies

Knowledge/Skills/Abilities/Experience:

• Provides highly advanced individual decision making within authority limits
• Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies highly advanced knowledge of insurance policy, coverage, and regulation
• Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
• Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
• Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies highly advanced problem solving skills to continuously improve business outcomes
• Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
• Ability to influence, to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
• Has and maintains all appropriate licenses and registrations for the role per state requirements
• Ability to assist leadership in achieving business unit objectives
• Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
• Applies highly advanced ability to leverage learned technical skills in support of team objectives
• Applies highly advanced knowledge of training facilitation and coaching skills
• Bachelors degree in related field preferred or equivalent experience
• Applies highly advanced negotiation and/or arbitration skills
• Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
• Ability to investigate, evaluate and settle highly complex claims
• Introduces and leads change effectively

#Remote

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $122,000 - $144,500 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.