Subrogation Catastrophe Claims Service Specialist Jobs

Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships

Partners with senior leadership to determine and develop talent management strategies

Leads and implements change management initiatives for the MCO/RCO or Centralized Services Office

Applies highly advanced knowledge of training facilitation and coaching skills

Manages and resolves escalated customer communications, concerns, conflicts or issues

Assures MCO/RCO or Centralized Services Office compliance with company policies, procedures and reporting requirements

Must be able to handle difficult conversations and exhibit conflict management skills.

Position affords a considerable degree of independence and strong time management skills are necessary.

Daily ordering, management and review of police reports as assigned.

Customer service driven with strong soft skills and demonstrated strength in multitasking?

Team oriented with effective communication skills?

Microsoft Office Suite (Word, Outlook, Excel) knowledge

Knowledge of principles and methods pertaining to the claims field; knowledge of claims management practices, company operations and policies.

Advocates claims customer service excellence by building empathy and passion for the customer experience that meets and exceeds customer expectations.

Ability to lead and manage multiple claims teams (or Claims Reps /Specialists) and effectively communicate operational procedures.

7-10 years of relevant and progressively more responsible claims work experience required, bachelor`s degree preferred.

Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

Advanced insurance related designations / CPCU preferred.

Preferred/Desired Skills, Education, Knowledge, Experience

Fulfills state licensing and continuing education requirements, as applicable

Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages

Strong written and verbal communication skills

Strong critical thinking and decision-making skills

Strong written, verbal, and interpersonal communication skills

Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved recovery and expense management outcomes.

Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

Utilize diary management system to ensure that all claims are handled timely.

Extensive working level knowledge and skill in various business line products.

Bachelor's Degree preferred. 10+ years claim handling experience with 5+ years experience handling serious injury and complex liability claims required.

Excellent negotiation and customer service skills.

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Investigate prior losses and other information on file and orders reports as needed at the directions of adjusters and management

Good organization skills with timely follow up skills

Good oral and written communications skills

Knowledge for Excel and Word

Handles property claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents send to other offices etc.