Claims Specialist Jobs

Job Summary:

We are seeking a skilled and experienced Customer Care Representative with at least one year of experience in both inbound and outbound calling to join our team. As a Customer Care Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service through both inbound and outbound calls. Your ability to effectively communicate and build rapport with customers will be key to ensuring customer satisfaction and driving positive business outcomes.

Responsibilities:

1. Inbound Calls: Handle incoming customer calls promptly and professionally. Listen attentively to customer inquiries, concerns, or issues and provide accurate and timely resolutions. Offer product information, troubleshoot problems, and guide customers through various processes or procedures.
2. Outbound Calls: Make proactive outbound calls to customers for various purposes, such as following up on inquiries, resolving pending issues, providing updates on orders, or offering additional products or services. Conduct courtesy calls to ensure customer satisfaction and address any outstanding concerns.