Claims Subrogation Specialist Jobs

Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships

Partners with senior leadership to determine and develop talent management strategies

Leads and implements change management initiatives for the MCO/RCO or Centralized Services Office

Applies highly advanced knowledge of training facilitation and coaching skills

Manages and resolves escalated customer communications, concerns, conflicts or issues

Assures MCO/RCO or Centralized Services Office compliance with company policies, procedures and reporting requirements

• Assists Management in reviewing existing and future processes to ensure best practices are implemented and followed

Work Arrangement: - Hybrid (3 days onsite and 2 days remote)

• Four (4) or more years claims clerical experience required.

• Excellent communications (telephone, e-mail and interpersonal) skills as required.

• Strong analytical and organizational skills

• Knowledge of various claim systems and claim processing.

Educate clients on best practice techniques and other underwriter requirements for smooth claim processing

Manage complex ambiguous client situations that require cross-departmental collaboration

At least 2 years of experience in a B2B Customer Success and claims processing experience

Software skills: web-based databases, Microsoft Word and Excel, and HubSpot or a similar CRM

Strong business acumen and communication skills, both written and verbal

Friendly, patient and personable demeanor with excellent phone skills

Must be able to handle difficult conversations and exhibit conflict management skills.

Position affords a considerable degree of independence and strong time management skills are necessary.

Daily ordering, management and review of police reports as assigned.

Customer service driven with strong soft skills and demonstrated strength in multitasking?

Team oriented with effective communication skills?

Microsoft Office Suite (Word, Outlook, Excel) knowledge

Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved recovery and expense management outcomes.

Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

Utilize diary management system to ensure that all claims are handled timely.

Extensive working level knowledge and skill in various business line products.

Bachelor's Degree preferred. 10+ years claim handling experience with 5+ years experience handling serious injury and complex liability claims required.

Excellent negotiation and customer service skills.

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Investigate prior losses and other information on file and orders reports as needed at the directions of adjusters and management

Good organization skills with timely follow up skills

Good oral and written communications skills

Knowledge for Excel and Word

Handles property claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents send to other offices etc.

Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.

Work with management to develop and implement effective training, performance development and succession planning.

Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

Effective retention planning; proactively manage and respond to turnover.

Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

Implement strategies and initiatives to improve file quality, customer service and manage costs.