Staffing Scheduler Jobs

Under the direction of the Staffing Manager, coordinates scheduling of all Home Care Aides/Geriatric Caregivers and Home Care LPNs designated to care for PACE participants to ensure adequate and safe staffing within the confines of established staffing patterns and the Union contract. Responsible for accurate record keeping regarding hours worked, call-ins, absences, etc. and bringing concerns to the attention of the Staffing Manager and Home Care Manager.

Job duties specific to this position

• Responsible for communication of updates, schedules, and policies and procedure affecting aides and nurses via written, verbal, or electronic communication.
• Prints and mails participant schedules as determined by living situation weekly.
• Answers phone promptly and exhibits telephone courtesy for a high volume of calls. Greets callers positively and with proper identification.
• Recognizes and respond to emergent situations efficiently and effectively by managing self, participants, staff, and other appropriately.
• Works to cover all call-offs of Geriatric Care Givers and Home Care LPNs in a timely manner and reports issues to Staffing Manager.
• Attends staff and in-service meetings as required; participates in QI task forces and activities as requested.
• Schedules Geriatric Care Givers and Home Care LPNs to meet the needs of PACE participants as determined by the care plan/orders.
• Maintains management of information to include staff and participant confidentiality issues.
• Works closely with Home Care Managers to schedule new employees independently only after receiving notification that appropriate paperwork and competencies have been completed.
• Effectively uses and assists in development and improvement of computerized staffing program.
• Daily evaluates and adjusts staffing to ensure appropriate participant care as outlined in each individual’s care plan/orders.
• Prints aide schedules to all shared aide buildings weekly.
• Communicates accurately with nurses, Geriatric Care Givers/Contract Agencies, Home Care Managers and PACE administration to cover open shifts.
• Adheres to rules in the union contract regarding hours worked by staff, overtime, mandation processes and all staffing tasks
• Responds to and handles situations appropriately, following the appropriate chain of command.
• Communicates extensively with aides, participants and their families, Staffing Manager, Director of Patient Services, Day Center Supervisor, Home Care Manager, and the Home Care Agency to achieve appropriate staffing.
• Reports problems/issues i.e., union grievances, staff complaints/issues, interdepartmental staffing issues, participant/family complaints/issues to appropriate person and assists in resolution as appropriate.
• Cooperates with leadership staff in implementing planned changes and activities to improve participant care or overall functioning of the PACE program as it relates to staffing.
• Participates in problem solving and makes recommendations and suggestions for positive procedure changes.
• Exercises sound judgment based upon acquired knowledge, participant need and program service scope. Has access to participant records and reports where maintaining confidentiality is essential. Must possess ability to self-direct daily routines in support of program objectives; work cooperatively with others, communicate effectively, and possess physical and emotional ability to perform work assigned. Must demonstrate flexibility, creativity, and responsiveness in meeting individual and program goals.
• Prepares four-week schedules for Geriatric Care Givers and Home Care LPNs.
• Communicates professionally and appropriately with all contacts.
• Adapts to changes in job responsibilities in a professional manner.
• Carefully processes all changes in services for participants as ordered by the PACE Team, and ensures aide and nursing visits are scheduled accordingly.
• Tracks all calls coming in to the department via call log.
• Maintain patience and a cooperative attitude regardless of the situation presented.
• Print staffing level report twice a day and as needed to all shared aide buildings and day centers.

Job expectations for all Loretto employees

• Adheres to all health and safety requirements, regulations, policies and procedures.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• High School diploma, GED, or ability to pass a written TABE test.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Excellent communication skills. Ability to communicate clearly in person, in writing, or by computer.
• Demonstrates excellent work attendance, reliability and work ethics. Arrives at facility on time for assigned shift and prepared to work.
• Ability to use standard office set-up including computers, copy machines, printers, etc.
• Excellent organization skills.
• Complies with established policies, procedures, and codes of conduct at all times (e.g., dress code policy).
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• 2 years experience with scheduling staff preferred.
• Attends and actively participates in required meetings and training sessions including reorientation.
• Performs a variety of related duties as assigned.
• Proficient in MS Office applications and able to learn new software rapidly.
• ASA degree or LPN license required.

Physical Requirements

• 401(k) Retirement/Pension Plans
• Walking 10%
• Fun events for employees
• Standing 10%
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Employee Coaches - to help you achieve life goals
• Sitting/computer 70%
• Discounted Gym Membership
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!
• Generous Paid Time-Off Accrual
• Convenient locations with free parking
• Tuition Reimbursement Program
• Lifting 10%, up to 50 lbs.
• Free Loretto Health Clinic Visits