Medical Scheduler Jobs

Department/Unit:

HBD - Surgery Thoracic

Work Shift:

Day (United States of America)

• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Interact with a diverse patient population.
• Greet patients in a prompt, courteous and professional manner.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Assist all patients that report to the front check in desk.
• Schedule follow up appointments and referral as needed when patients check out.
• Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.

Salary Range: $16.7881/hr - $23.79/hr

Essential Duties And Responsibilities

• Responsible for updating the system with registration, scheduling and insurance information.
• Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Understands patient safety goals.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
• Prepares patient disability and out of work / school paperwork.
• Understands the practice and hospital strategic plan.
• Promotes a safe environment and promptly reports issues.
• Understands and promotes patient and employee safety as our top priority.
• Responsible for the registration and scheduling process for complex patients.

Qualifications

• Ability to learn and utilize resources.
• 2-3 years of office experience, or one year of related experience in a medical practice - preferred
• Ability to multi-task in a high patient volume unit.
• Ability to review information and draw appropriate conclusions.
• High School Diploma/G.E.D. - required
• Experience using an electronic health record and Microsoft Office a plus.
• Good judgement and ability to problem solve; escalate issues as needed.
• Excellent customer service skills.
• Strong time management skills.
• Strong teamwork skills and work ethic.

Thank you for your interest in Albany Medical Center!

Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including:

• Reference Check
• Relevant Background Check(s)
• PPD / Tuberculosis Test
• Drug Screen
• Applicable vaccinations

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.