Sr Program Manager (Reliability)

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary Of Position
Under the general direction of the Director, Program Manager, the Senior Program Manager (Reliability) will have a mix of strategic and operational responsibilities working collaboratively with cross-functional Executive Leaders and Organizational Stakeholders to identify, assess root cause, and solve complex Operational “Problems.”
Of priority, the Sr. Program Manager (Reliability) will be a leader possessing strong communication skills to apply standard program management practices to align priorities, provide visibility, determine accountability, set expectations, maintain timelines, remove impediments, drive execution, and deliver optimal and sustaining results to complex operational problems. The Sr. Program Manager (Reliability) role will manage the Engineering Organization’s responsibilities and reporting with a leadership Reliability Forum with the overarching goal to ensure reliability of Teladoc products, services, and processes by addressing root causes of issues impacting software, systems, products, people, quality, clients, and processes.
The perfect candidate will be personable, proactive, open to learning, collaborate well with others and have a positive attitude, someone who is more apt to saying “yes” or “I will find a way.”
Essential Duties And Responsibilities

• Define and take responsibility for project scope, project requirements, project budget, project resource requirements, project plans, project deliverables and milestones.  
• Efficiently manage and lead team meetings to drive decisions and identify action items critical to project success.  
• Manage expectations with a cross-functional leadership team on a weekly basis.
• Create formal networks with key decision makers and is widely recognized as an expert and thought leader by both internal and external community.
• Budget forecasting, tracking, and reporting.
• Effectively plan meetings with detailed agendas, expected outcomes and clearly documented decisions, actions and next steps.  
• Develop project plans and timelines for identifying, addressing, communicating, and driving accountability of Reliability issues within the Engineering Organization to solve operational issues identified and prioritized by an executive sponsored Reliability Forum.
• Cultivate trusting professional relationships, working across teams to build consistency and quality of deliverables.
• Mentor team members and stakeholders. 
• Use dynamic metrics, dashboards, and tooling to track progress, identify risk and create traceability of deliverables and effort.
• Drive project strategy decisions with Senior Leadership teams; cross-functional messaging and influencing.  
• Act as a role model and a champion for Teladoc Health’s values, operational excellence, and project management practices.

Supervisory Responsibilities
No
Qualifications Expected For Position

• Highly organized and ability to influence through analytics.
• Ability to create strong partnerships and built trust with colleagues.
• Experience using with Atlassian productivity tools: Jira, Confluence.
• Prior experience coordinating with business partners to effectively communicate requirements, drive execution and deliver results. 
• 8+ years of experience in Program management in a technical discipline/industry.
• Fluent with all Microsoft Office Tools: Outlook, Word, Excel (including Pivot Tables), PowerPoint, etc.
• Strong communication, influencing, and presentation skills.
• Ability to see the “Big Picture” and strive to always be “One Step Ahead.”
• Project management experience (PMP desired), including planning, process development and execution. 
• Bachelor's degree in a technical field, or equivalent practical experience.  MBA preferred.
• Experience using video conferencing tools.
• Experience with data analytics/visualization tools: Power BI, Tableau.
• Ability to translate complex technical problems into simplified business language.

The base salary range for this position is $130,000 - 145,000.In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
#remote
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.