Specialist Ii, Training Jobs

Description:
The Training Specialist II is responsible for designing and delivering learning solutions and programs to develop skills and improve job performance. This role supports both appointment scheduling and member services contact centers.
Essential Functions:

• Manages training logistics (scheduling meeting space, training registration, preparing and organizing meeting materials, training communication including catalog, intranet, memos).
• Supports supervisor-level leaders to identify solutions to trends in performance.
• Document workflows and ensure knowledgebase is current. May perform other duties as assigned.
• Design training curriculum (e.g. manuals, presentations, e-learning, communications) using instructional design and adult learning principals.
• Facilitate training programs to employees at all levels in the call centers (e.g. New Employee Orientation for Appointment Call Center, New Employee Orientation for Member Services Call Center, Coaching Certification, Ad hoc training for projects, etc.) and in other departments by request (e.g. claims, technology roll-out in a non-call center department, etc.); act as supervisor for all new trainees until training is completed.
• Develops relationships across multiple departments to ensure accuracy of information and materials; represents department in partnership meetings.

Basic Qualifications:
Experience

• Training delivery and evaluation experience.
• Experience with insurance, benefits, and claims.
• Experience using EPIC.
• Minimum four (4) years of experience in call center or training role.

Education

• Bachelor's degree in related field OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Computer proficiency (e.g. Excel, Work, PowerPoint).

Preferred Qualifications:

• N/A