Sow Procurement Coordinator Jobs

***This is a Hybrid role - candidates must be located in the greater Portland, OR area to come into the office on a weekly basis.

The purpose of the Services Procurement/Statement of Work (SOW) Coordinator is to provide operational customer service to client stakeholders, suppliers, and internal team members within a client specific SOW management program.

Your primary focus will be to administer individual SOW’s once they have been sourced and contracted. You will assist the client’s SOW business owners, procurement professionals and suppliers with SOW record creation, personnel tracking, progress oversight, rate card compliance and invoice processing within the program Vendor Management System (VMS). You will be responsible for communicating client policies, monitoring VMS record status’, forwarding issues, and providing timely updates via the appropriate escalation process.

If and as required within the program, your secondary focus will be to assist procurement specialists with the workflow activities associated with sourcing and contracting SOW requirements on behalf of the client.

What you get to do:

• Understand SOW VMS functionality and dependencies, enabling navigational support for client users and recognition of functional issues.
• Assist with SOW VMS record creation and data maintenance on various client user’s (as program applicable) or as instructed by RE program management.
• Contact various internal and external department staff regarding inquiries on the following items: SOWs, purchase orders, cost centers, personnel badging systems, client credits, adherence to rate cards, billing and/or payment issues.
• Provide standard program and adhoc reporting requests, if and as needed.
• Maintain thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Participate in special projects and perform other duties as assigned.
• Confirm suppliers successfully record their personnel on-boarding, engagement status, time entry, and off-boarding activities.
• Assist with peer training in the standards and practices of the assigned client program.
• Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
• Recognize and gather relevant information on customer issues / scenarios requiring corrective action and escalate such issues according to standard escalation process.
• Work to meet all program related SLA’s and team targets (internal standards and contractual) and suggest improvement ideas to program leadership and the Global Services Procurement Practice.
• Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses.
• Assist with system record and policy compliance audits; escalate in written and verbal form to managers and client stakeholders.
• View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instruction if required.
• Maintain and continuously increase knowledge of supported software solutions (internal and external)
• Use standardized situational responses and processes to resolve customer issues.

What you need to bring:

• High school/college diploma or equivalent.
• Ability to work in a fast-paced environment and perform multiple work assignments simultaneously.
• Skilled in communicating effectively in writing and verbally, both in one-on-one and in group settings, with both internal and external audiences.
• Prior work experience in a service level industry and/or a customer service environment.
• Previous purchase/accounts payable processing, and ERP / VMS system experience, is ideal but not required.
• Data entry, analytical, and organizational skills with attention to detail.
• Ability to establish and maintain effective working relationships.
• Proficiency with Google Suite and Microsoft Office products.

What’s in it for you:

• Generous PTO policy earned from day one
• Exclusive discounts and programs with dozens of nationwide vendors and retailers
• Health and dependent care flexible spending account
• Referral reward program
• Largest global staffing leader
• Education and professional development
• Short and long term disability
• Employee stock purchase plan
• Excellent benefits package - medical, dental, vision
• Employee assistance program and health advocacy
• Rapid career growth
• Paid parental leave
• Metlife auto and home insurance
• Retirement savings and security
• Competitive salary + bonus
• Metlife legal plan

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] [email protected].