Home Loan Servicing Control And Remediation Manager

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The role
The Home Loan Servicing Control and Remediation Manager will exercise dynamic oversight of SoFi’s mortgage portfolio across multiple data sources to ensure vendor implementation and performance proceeds as required and all documentation is prepared and submitted. In addition, Home Loan Servicing Control and Remediation manager will assist internal colleagues during ancillary projects.
Building out a sustainable operational support model for SoFi Bank’s Home Loan Servicing business, the Servicing professional will closely partner with our Home Loan Servicing Director and Home Loan Compliance team. They will assist with developing best-in-practice solutions to complex business challenges and identify opportunities to change, enhance, or streamline existing business projects and initiatives. Acting as a subject matter resource in Mortgage Servicing and owning the communication and control environment impacts effectively across the business unit to assure proper compliance with processes and regulatory requirements. This position interacts daily with vendor resources, employees, internal operations, supplier relationship management, procurement, accounting, finance, treasury operations, legal, and other internal and external stakeholders (engineering, product, marketing, risk, etc.)
This role has responsibility for supporting the Home Loans Business to ensure execution and adherence to the established risk framework, regulatory, and agency guidelines. Expected to manage compliance and subservicing oversight vendor relationships, this professional will support the creation, identification, assessment, mitigation, monitoring, and reporting of risk exposure and control performance across the mortgage servicing life cycle. A focus on execution and implementation of the risk control framework is a primary responsibility.
The ideal candidate will have deep experience in Mortgage loan servicing with expertise in multiple servicing disciplines including subservices oversight and governance. This position requires an independent leader who can provide support to maintain a strong and consistent control environment.
This professional will work collaboratively and cross-functionally with Home Loans Legal and Compliance to help advocate for and execute compliance strategy to further SoFi’s critical business objectives.
Essential Functions & Responsibilities Include But Not Limited To

• Proactively minimize operational risk.
• Develop forward-thinking analysis to facilitate the generation of management reports and scaling of our automated processes.
• Perform additional duties and responsibilities as required.
• Provide subservices oversight compliance subject matter expertise Home Loans, making recommendations to ensure compliance with all regulatory requirements, always keeping member experience at the heart of that approach.
• Prioritize competing responsibilities based on workload and demands
• Identify required action items, lead changes related to home loan servicing compliance and issue resolution in a collaborative manner. Oversee bulletins, and business impacts; Document, plan and schedule necessary tasks ensuring work items are completed within the network timeframes.
• Prepare and maintain detailed project plans, status reports, and issues logs during launch and post.
• Verify work completed by subservices is compliant and provides sign off for vendor performance assessments submission.
• Coordinate, communicate, and drive change in a cross-functional, fast-paced environment and lead and drive complex operational initiatives.
• Design, document and conduct control tests to ensure proper processing according to established policies, procedures and regulations
• Proactively identify operational opportunities to increase service quality or efficiency and compliance framework.
• Scope risk mitigation opportunities and develop longer-term approaches from a strategic perspective
• Act as liaison with Business Unit for changes to Servicing mandates and operational functions
• Continually evaluate environment for opportunities to proactively manage risk and improve processes based on observation, reviews, and feedback and to act on those opportunities
• Develop and manage Mortgage Servicing operational Risk Management program inclusive of process flow, risk identification and library of controls
• Track and report milestone events associated with Servicing compliance.
• Compile Data and Dashboards to present metrics and findings while maintaining comprehensive reports outlining the scope, sample size, findings and recommendations for corrective action based on internal guidelines
• Contribute in virtual meetings and keep team members informed of relevant tasks and issues including current status, dependencies and expected timelines for completion.
• Manage the day-by-day relationship with the subservices oversight vendor, being the point of contact for all compliance-related activity and responding to/leading responses to escalations when needed.
• Complete, submit, and retain all necessary documentation and reports to support Home Loan Servicing compliance with all regulatory requirements.
• Educate internal teams and external partners on Mortgage Servicing rules, banking regulations and operating procedures as needed.

Qualifications

• BS/BA preferred and 8+ related work experience
• Strong project management discipline and ability to deliver a variety of operational and technical solutions
• Minimum of 10 years proven Mortgage Servicing Experience or 5 years of subservices oversight experience
• Working knowledge of Fannie Mae / Freddie Mac Servicing guide and regulatory (OCC / Federal Reserve / CFPB) best practices
• Results oriented, demonstrated achievement of exceeding expectations
• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
• Experience or deep knowledge of Investor Reporting, Custodial Accounting, Loss Mitigation, Foreclosure, Bankruptcy, Collections, Customer Service, Project Management, Risk Analysis or other relevant servicing areas strongly preferred.
• Ability to balance multiple critical priorities successfully
• Ability to recognize and apply various regulatory constructs to protect our business
• Ability to navigate through ambiguity in a fast-paced, dynamic environment; be agile, flexible, and proactively jump in as needed
• Developed analytical and investigative skills
• Demonstrated written and verbal communication skills
• Inquisitive nature, attention to detail, diligence and a good attitude
• Motivation to learn and consistently improve processes and tools
• Strong teamwork skills, with experience collaborating with both internal and external partners and various stakeholders at all levels of the organization
• Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders
• Working knowledge of data file movement and analytics

Supervisory Responsibility
No
Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.