Representative I Servicing Support

Auto req ID: 22388
Title: Representative I Servicing Support
Job Function: Loss Mitigation
Location: Remote
Company: Harley-Davidson Financial Services
Full or Part-Time: Full Time
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.
We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.
This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.
Job Summary
Under direct supervision, the Servicing Support Representative Level I is responsible for assisting the Servicing teams with various support functions and projects across the organization. A general understanding of the customer segments and an understanding of how to handle common problems, while providing internal and external customers with unsurpassed service, is required.
Job Responsibilities

• Process correspondence requests from various stakeholders
• Manage indirect disputes and update trade lines via e-Oscar
• Manage incoming and outbound calls
• Manage dealer and insurance company collections; including protection product cancellations, recourse, and duty to refund processes
• Determine military loan benefits/protections and monitor military accounts
• Manage account updates and queue maintenance
• Route and prepare documents for stakeholders
• Research and resolve internal and external stakeholder issues/concerns
• Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements
Degree Not Required
Education Specifications
N/A
Required
Experience Requirements

• Typically requires less than 1 year of related experience.
• Proficient in Windows and Microsoft Office applications
• Strong organizational skills to ensure customer service level agreements are maintained on a consistent basis.
• Effective verbal and written communication skills
• Strong teamwork skills and the ability to interact effectively with all stakeholders
• Ability to accurately type 30-40 WPM
• Ability to embrace and advocate change initiatives

Preferred

• Knowledge of Daybreak or equivalent automated financial system

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $32,000.00 - $48,000.00
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance