Service Technician - Phoenix

This examination will establish an Open Competitive list to fill current and/or future vacancies that may occur within the next twelve (12) months. Notification about information sessions will be sent via email to applicants who meet the position requirements. Applicants should check their spam/junk folders, as the messages may be routed to these folders.

The Customer Service Department operates with three regularly-assigned shifts, and the successful candidate(s) may be assigned to any of these shifts depending on business needs.
7am-4pm Monday through Friday
12pm-9pm Monday through Friday
7am-6pm Wednesday through Saturday
The Service Technician schedule will vary based on business needs, particularly during the colder months and holidays. This means overtime may be required without advance notice and off-times may be unpredictable.

The Service Technician provides service to domestic and commercial gas customers, and related gas facilities. Required to respond to emergencies and implement Incident Command System (ICS).

This position must have mechanical aptitude and the ability to perform all activities associate with the position. Experience in electrical, mechanical, or plumbing is preferred.

This position must have the ability to work independently with minimal supervision and be able to prioritize workload, multi-task, communicate effectively with internal and external customers, in addition to outside agencies and must have basic computer skills.

Note: Employees must pass all written tests and/or hands-on training, or simulations as required for this job classification; this includes all the covered task modules for Operator Qualification. Employees must qualify in all covered tasks in their classification and satisfy all applicable requirements under State and Federal law.

TYPICAL JOB FUNCTIONS

• Perform duties in a manner that is in compliance with Company, local, state and federal regulations, safety and emergency practices and procedures
• Safely operate and properly maintain work equipment and tools
• Operate various computer systems
• Perform meter reading and complete non-pay turn-off orders when assigned
• Complete high bill investigations
• Perform effective customer contact relations
• Regular and predictable attendance is a condition of employment and is an essential function of the job
• Train others as required
• Respond to emergency line breaks (above/below ground)
• Operate and maintain leakage detection equipment and conduct leakage investigations
• Perform carbon monoxide investigations
• Maintain the proper material supplies; Ensure maintenance of Company vehicles
• Establish and discontinue gas service
• Purging/de-gas
• Use ladders and other equipment necessary for access to single and multi-story equipment locations
• Perform meter and regulator installations/maintenance, service and meter set assembly maintenance
• Perform emergency response and incident investigations
• Operate hot change equipment or hot change truck (as applicable)
• Perform minor service on domestic and commercial appliances including all inspections, adjustments, repairs or the replacement of parts or components within the scope of Company policy and practice
• Perform other duties as assigned
• Promote good public relations and safety
• Perform Encoder Receiver Transmitter (ERT) meter maintenance
• Quickly analyze and make critical decisions related to incident response management and work under the ICS structure as required
• May perform quality checks for contractors
• Complete written and electronic Company forms and records in neat, legible, accurate and timely manner
• Meet and maintain acceptable levels of quality and quantity of work as required

SALARY DETAILS

$28.77 - $37.87

This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40. Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.