Inbound Team Lead Jobs

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

As a key member of the Sonder Sales team, you will support our sales teams in two significant ways: 1. Coordinate and manage the booking process for group, corporate and extended stay reservations. 2. Coordinate B2B (Business to Business) revenue opportunities and activities as needed for the Sales Team.

The Team Lead, Inside Sales will be responsible for overseeing the inside sales team, motivating the team to achieve sales targets, developing processes to nurture and close sales, and expanding inbound sales coverage to maximize inbound revenue opportunities for Sonder Sales. The team lead will also be responsible for cultivating development opportunities for inside sales team members,

AT SONDER YOU WILL:

• Book and Coordinate activities associated with converted leads associated to all segments of inbound business. This can include management of groups from end-to-end, coordination of modifications, and extension requests for existing in house stays
• Ensure all standard sales processes are followed to accurately process revenue opportunities by segment, measure lead handle times, and track and monitor performance
• Book groups that are social in nature (ie. Weddings, bachelor parties, family reunions/retreats, social group gatherings
• Be agile. Have a keen sense to be able to multitask various tasks throughout their day. This includes
• Lead Inside sales organization through training and oversight of timely processing of revenue opportunities and associated deal activities across B2C and/or B2B reservations
• Prepare accurate sales forecasts for team to assist in driving growth and regularly evaluating sales practices to effectively generate and close sales opportunities
• Collaborate and partner with internal cross functional teams. This includes FinOps, Local city teams to drive efficiencies & marketing teams to explore additional revenue opportunities for driving quality inbound leads to pursue
• Lead Management processes and prioritization for handling of B2B and B2C leads, with ability to recommend and implement improvements to current practices as needed.

WHAT WE LOOK FOR:

• Minimum of 3-4 years of sales experience in the hospitality, travel, or real estate industry.
• Excited and passionate about Sonder, reaching Sales targets, and working cross-functionally to build a world class Sales organization!
• Super-communicator, both internally and externally, with strong interpersonal skills; Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
• Skilled in both Microsoft and Google suites of products, Salesforce, and other sales enablement tools.
• Proven ability to improve and/or streamline processes in a growing, changing, complex environment.
• Passionate, positive, and ability to flex and adapt with a growing organization!
• Understanding of the hotel industry's reservations landscape and segments
• Enjoys talking and building relationships with customers. Hospitality is part of your DNA.
• Strong ability to see projects through from beginning to end; an organized multi-tasker who thrives on managing multiple projects at the same time.

We also have great benefits to make your life easier so you can focus on what you're best at:

• Annual free credits and discounts to stay in Sonders
• Flexible vacation
• Generous stock plan
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
• Medical, dental and vision insurance (where applicable)
• Competitive compensation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.