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Junior Service Desk Technician Jobs

Associate Service Desk Technician
By Iron Bow Technologies At United States
Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.
Advise management of potential risks that may have impact on customer base and operating environment
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required
Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone
Prior service military or knowledge of military agencies and veteran community helpful
Service Desk Technician - (Remote)
By Netsmart At United States
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
At least 1 year of IT support experience in a professional services environment including use of a ticketing system
Thorough knowledge and troubleshooting of PC hardware and peripherals
Organizational skills to balance and prioritize work
Ability and willingness to quickly learn new skills
Service Desk Junior Jobs
By WINPROVIT At Texas, United States
- Skilled in both technical knowledge and customer service;
- Minimum 6-month solid call-center / helpdesk experience;
- Partnerships with sectors in Education, Tourism, Telecommunication; Sports and more.
We have a challenge for you – Service Desk Junior – Texas, USA
What we are looking for:
- Availability to 24/7 work shifts;
Service Desk Technician Jobs
By Yuma Regional Medical Center At Yuma, AZ, United States

Job Description The Service Desk Technician provides a range of functions in support of the Information Technology Division and excellent customer service support. The technician handles ...

Associate Service Desk Technician
By NTT Global Data Centers Americas, Inc. At , Sacramento, 95834 $27.30 - $40.90 an hour
Assists in the management of asset lifecyle activities.
Performs desktop software license management and inventory control.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
Technical knowledge of PC hardware, operating systems, and networking.
Service Desk Technician I
By GECU At , El Paso, 79925 $17.59 - $34.15 an hour
This position is a job family. There are three levels.
Installs, configures, maintains and supports desktops, telephone handsets and printers
Documents all installations in accordance with GECU standards
Performs preventive maintenance on workstations
Other duties assigned or required in connection with the general operation of the credit union
Proficiency in Windows Operating Systems, workstations, printers and service desk methodologies
It Service Desk Junior Technician
By Glanbia Business Services At , Twin Falls, 83301
Manage tasks ensuring that service level agreement and key performance indicators are met, redirecting if/when needed to the appropriate team.
Work closely with service desk managers and supervisors to ensure they are kept updated with key information
Bachelor’s Degree in IT or relevant work experience
MTA, MCSA, CCNA, ITIL Foundations, and/or ITIL Practitioner certifications preferred
Strong oral and written communication skills
Creative and effective problem solving skills
Service Desk Technician I
By Inserso At , Chandler, Az
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents
Work from home but must reside in the vicinity of Chandler.
Follow the knowledge base and priority matrix for issue resolution
Remote diagnostics and troubleshooting client workstations
Service Desk Technician Jobs
By Assetmark At , Concord, 94520, Ca $70,000 - $85,000 a year
Endpoint Management and security includes OS deployment and patching, application updates and vulnerability management, carried out both on site and remotely
Ability to work in a technical team environment and interact with all levels of management
Management and configuration of multiples Operating Systems including Windows and MacOS
Writes and edits technical documentation for Service Desk team for knowledge sharing
Manage IT inventory and order new equipment and software as needed
Set up and move company computing equipment as well as shipping hardware to remote workforce
Service Desk Technician I
By Mytech Partners At Colorado, United States
Remote support of Mytech Partner’s managed services clients during business hours, M-F (1 hour lunch break)
Self-motivated and responsive to management and clients
Prior industry experience desired, specifically supporting Microsoft-based workstations
Ability to concisely document processes, issues, resolutions; strong writing skills required
Strong problem solving and critical thinking abilities
Respond to client service requests
Service Desk Technician Remote
By Logicalis, Inc. At Jackson, MS, United States

This is a job for a Service Desk Technician position with a company. This is a Remote position.\ \ Summary: Provides support via phone, e-mail and chat for various PC hardware and software ...

Service Desk Technician Jobs
By BuzzClan At North Carolina, United States
Location:3700 Wake Forest Rd Raleigh NC 27609// 100%Remote
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Enhanced computer literacy is required.
- Understanding of contact center environment and Service Desk role.
Service Desk Technician Jobs
By Jencap At United States
Manage user and device event tracking through global ticketing system
Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred
One to three years of relevant experience
Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
Excellent written and oral communication skills
Service Desk Technician Jobs
By CalOptima At Orange, CA, United States
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Provides service desk phone support for on-site and remote employees.
Microsoft Azure, Office 365 certification or training.
About Our Benefits & Wellness Options
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Provides excellent communication and follows-up with customers seeking support.
Service Desk Technician Jobs
By Turtle At Somerset, NJ, United States
Candidates should have a high school degree or 1-year experience in an IT Support role.
IT coursework, certifications, and/or a college degree is a plus.
Must have basic working knowledge of IT hardware and software systems.
Basic network technology knowledge is a plus as well.
A self-starter with strong analytical skills and demonstrates initiative
Exceptional verbal and written communication as well as strong interpersonal skills are a must.
Customer Service Desk Technician
By Horizon Staffing 2003 At Fife, VA, United States

Coordinating and providing support over the telephone and in person using computers Analyzing and resolving standard software, hardware, and network problems Troubleshooting and resolving ...

Desk Side Service Technician
By Indotronix International Corporation At New York City Metropolitan Area, United States
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
How many years of experience do you have with working with server hardware break/fix?
How many years of Field Experience do you have?
Do you have your A+ certification?
Do you have experience with MAC?
This is a journeyman position for the typical desk side support technician.
Junior Service Desk Technician
By EPAM Systems At , , Ga
Detect potential trends and liaise with problem management where applicable
Detecting potential trends and liaising with problem management where applicable
Knowledge Base updates as required
Knowledge of e-mail correspondence and phone etiquette
Knowledge sharing within the community of the industry’s top professionals worldwide
Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses