Service Desk Specialist Jobs

Description:

Performs remote servicing and/or repair of company products/services. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as contact on technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines most cost-effective repair/resolution to minimize customer downtime. Responds to escalations and communicates status updates to stakeholders. Manages remote fix agents and drives issues to resolution, while communicating progress to stakeholders. Contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Prepares reports for analysis of product failure trends and service ability issues. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Basic qualifications

• High school diploma or equivalent

• U.S. Citizenship (without dual citizenship)

INTAKE NOTES:

-There will be no expenses, no traveling.

Skillset Matrix

Technology Requirements (I.E Programs, systems, etc) - Proficient with Microsoft Office apps. Familiarity with Voice troubleshooting.

What does a typical day look like? (daily tasks) - Reviewing Tickets, using toolsets to identify, resolve and/or escalate issues.

Preferred background/prior work experience? - Previous Cell phone network experience is a plus.

Priority soft skills Strong written communication for ticket documentation. Good interpersonal skills to work with others. Ability to work with limited supervision. Self-motivated.

Experience with technical troubleshooting.

Previous T-Mobile Network experience is desired.

We will be supporting customers in the Technology Department.

We will provide laptops and ancillary equipment.

These will be in the office full time so in order to comply with T-Mobile policy

- Extension is possible

- Must be onsite

- Schedule needed is 12 PM - 9 PM ET.

- Subject to 1 weekend shift.

Does this resource require US citizenship?YesIs driving a requirement for this assignment?No